Las Cruces Energy Customer Care Representative

Position Overview

Full‑time Energy Customer Care Representative, Las Cruces, NM. The role involves inbound and outbound sales calls, providing product and pricing recommendations, managing the sales cycle, and ensuring a positive customer experience.

• Handle inbound and outbound contacts courteously and professionally.
• Listen to customers, understand their needs, and resolve issues.
• Research systems for missing information and coordinate with other departments.
• Follow client program processes and all scripts, policies, and procedures.
• Utilize systems and technology for account management tasks.
• Accurately document and process customer claims.
• Escalate issues to the managerial team as needed.
• Ensure first‑call resolution through problem solving.
• Attend meetings, training, and review new training material.
• Adhere to attendance and work‑schedule requirements.

• Must be 18 + years of age.
• High school diploma or equivalent.
• Experience with data entry on a computer.
• Fluent reading and speaking in English.
• Wired, high‑speed internet connection (20 Mbps+).
• Excellent organizational, written, and oral communication skills.
• Typing speed of 20 + words per minute.
• Ability to work regular shifts during hours of operation, including training period.
• Basic knowledge of Microsoft Office Suite.
• Familiarity with Windows PC applications and ability to learn new systems.
• Highly reliable with punctuality and attendance.
• Problem‑solving and conflict‑resolution aptitude.
• Customer‑service orientation (empathetic, responsive, patient).
• Strong teamwork and focus on customer needs.
• Ability to thrive in a fast‑paced environment.
• Excellent interpersonal skills and relationship building.

• One year experience in customer service, technical support, inside sales, or administrative support in a contact‑center environment.
• State or federal work experience.

Competitive base pay plus commission and daily contests. Benefits start 30 days for health plans, 60 days medical coverage, and include paid time off, incentives, retirement savings, disability and life insurance, supplemental insurance, career growth opportunities, paid training, and a casual dress code.

• Must be authorized to work in the U.S.
• Must submit to background/security investigation and drug screening; job offers contingent on results.

The job is office‑based. Employees will sit/stand for long periods, use a computer and headset, and occasionally move objects up to 40 lbs.

MCI provides reasonable accommodations for qualified applicants and employees with disabilities in accordance with the ADA.

All employment decisions are based on merit. MCI is an equal opportunity employer and prohibits discrimination and harassment of any protected class. MCI considers applicants with criminal histories in compliance with applicable laws.