Internet & Phone Sales Representative

LOCATION:

Las Cruces, NM

POSITION OVERVIEW:

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  Are you a persuasive communicator with a positive attitude and a drive to succeed? We’re looking for full-time Internet & Phone Sales Representative to support a variety of outbound projects across our growing contact center network.

Whether you're just starting your career or looking to take the next step, we offer flexible schedules, industry-leading training, and real opportunities for advancement including roles in Supervision, Training and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES:

Key Responsibilities:

Handle inbound and outbound calls with professionalism and courtesy

Use training and resources to confidently answer questions and sell products/services

Listen actively to understand customer needs and resolve issues

Research systems to locate missing information and collaborate with internal teams

Manage customer accounts and process orders accurately using company systems

Follow scripts, policies, and compliance guidelines

Maintain accurate records and protect customer data Escalate complex issues to appropriate team members

Attend training sessions and team meetings to stay current on updates

Meet attendance, punctuality, and performance expectations CANDIDATE

QUALIFICATIONS:

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Must be 18 years or older

High school diploma or equivalent

Excellent written and verbal communication skills

Typing speed of 20+ WPMBasic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
Familiarity with Windows operating systems

Highly reliable with strong attendance and punctuality

Skilled in troubleshooting, conflict resolution, and customer service

Empathetic, responsive, and solution-oriented

Ability to multitask, stay focused, and self-manage

Team-oriented with strong interpersonal skills

Comfortable in a fast-paced, evolving environment

Preferred (Not Required)1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center

Experience in state or federal work environments ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc.

(MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.  

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and…