Customer Service Advisor

Customer Service Advisor

Location:

Las Cruces, NM

We are looking for a Customer Service Advisor to assist customers with inquiries, resolve issues efficiently, and ensure a positive customer experience. This role supports a fast-paced, team-oriented environment.

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information about products, services, and account-related questions.
• Resolve customer concerns professionally and efficiently.
• Document customer interactions accurately in company systems.
• Escalate complex issues when necessary.
• Follow company policies, procedures, and quality standards.
• Work collaboratively with colleagues to deliver outstanding customer service.

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem‑solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience is an advantage but not required.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks;

reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, as well as a policy that does not tolerate discrimination or harassment based on any protected characteristic.

MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.