Call Taker; MVRDA

911 Call Taker

Application review will be conducted as determined by the Mesilla Valley Regional Dispatch Authority (MVRDA).

Full-time, regular, non-exempt position with the Mesilla Valley Regional Dispatch Authority (MVRDA). Full-time, regular, non-exempt positions are eligible for MVRDA sponsored benefits.

A 911 call taker plays a critical role in managing incoming emergency calls and providing essential support to the public. Their primary responsibility is to swiftly evaluate the caller's situation, gather crucial information, and communicate it clearly to the appropriate emergency responders, whether police, fire, or medical teams. This role requires strong listening skills, the ability to stay composed under pressure, and the expertise to ask precise questions to accurately assess the nature of the emergency.

Effective communication and prompt decision-making are key to ensuring timely assistance and safeguarding everyone involved. Full-time, regular, non-exempt position with the Mesilla Valley Regional Dispatch Authority (MVRDA). Full-time, regular, non-exempt positions are eligible for MVRDA sponsored benefits.

Position is the first step in the progression to 911 Telecommunicator (Dispatcher) with Mesilla Valley Regional Dispatch Authority. Potential pay increase to $22.9450/hour may be offered after successful completion of training and demonstration of benchmarked performance.

Environmental Factors:

Work is performed in a standard office environment characterized by high noise levels and low or dim lighting.

Physical Factors:

Light physical demands; mostly desk work. Frequent to constant use of a personal computer.

• Hearing Ability – Must be able to effectively receive and distinguish radio, telephone, and other communications, with or without reasonable accommodation. May be tested as part of pre-employment medical evaluation in accordance with applicable law and agency policy.
• Speech and Communication – Must be able to effectively receive, process, and communicate information in person, by telephone, radio, and other communication systems, with or without reasonable accommodation.
• Vision Requirements – Must be able to accurately perceive information displayed on computer monitors, maps, printed materials, and electronic systems, with or without reasonable accommodation.
• Manual Dexterity – Must be able to type quickly and accurately on a keyboard while listening to callers and providing information. (Typing Tested)
• Hand-Eye Coordination – Must be able to operate multiple computer screens, radios, and other communication equipment simultaneously.
• Sitting for Extended Periods – Must be able to sit for extended durations (8–12-hour shifts) while maintaining focus and handling stressful emergency calls.
• Multi-tasking – Ability to simultaneously use hands, eyes, and ears to listen, type, and read information.
• Stress Tolerance – Must be able to perform essential job functions effectively in a high-pressure emergency communications environment, specifically during critical incidents, high call volumes, emotionally charged and rapidly changing situations while maintaining professionalism and accuracy.

Work Situation Factors:

Position involves competing demands, performing multiple tasks, working to deadlines, and may require work beyond normal business hours, including weekends and holidays. Regular and predictable attendance is an essential function of this position to ensure continuity of services. Position is subject to drug testing in accordance with applicable State and Federal regulations and Mesilla Valley Regional Dispatch Authority policies.

• Operates call-handling equipment to receive both emergency and non-emergency calls, quickly assessing and identifying the nature of each situation. Follows established protocols to gather and accurately document essential information needed for an appropriate response.
• Inputs vital call details into the Computer-Aided Dispatch (CAD) system, coordinating with available resources as required. While not responsible for dispatching units, may assist in relaying important information to telecommunicators and other responding personnel.
• Effi…