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HelpDesk/Support Customer Service Rep Technical Support Call Center / Support

Inbound Customer Service Agent

Job in Las Cruces, Dona Ana County, New Mexico, 88005, USA
Listing for: MCI Careers
Full Time position
Listed on 2026-08-09
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Customer Service Rep, Technical Support, Call Center / Support
Salary/Wage Range or Industry Benchmark: 38500 - 48000 USD Yearly USD 38500.00 48000.00 YEAR
Job Description & How to Apply Below
MCI Careers seeks Inbound Customer Service Agents to support leading brands in a fast-paced contact center. You will handle inbound calls, email, and chat to resolve customer questions, troubleshoot basic technical issues, and provide accurate, timely information. Use CRM and knowledge-base tools to document interactions and follow set processes while meeting KPIs for quality, efficiency, and customer satisfaction. We provide structured training, coaching, and performance feedback with clear advancement paths into senior agent, team lead, or specialized CX and tech-support roles.
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