Customer Service Agent

MCI Careers seeks Customer Service Agents to support leading IT and digital brands in our Customer Service & Support department. In this fast-paced, performance-driven contact center role, you will deliver omnichannel customer support via phone, chat, and email, resolving questions, basic technical issues, and account requests while meeting clear quality and productivity goals. You'll use modern CRM and CX technologies, follow structured processes, and document every interaction accurately.

MCI offers paid training, coaching, and advancement based on results, giving you the opportunity to grow skills in customer experience, sales, and tech-enabled support within a global CX and BPO leader.