Collections​/Customer Service Representative

Our client, a leading organization in the utility services sector, is seeking a Collections Representative to join their team. As a Collections Representative, you will be part of the Customer Service Department supporting the Collections and Customer Support teams. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a customer-focused attitude, which will align successfully in the organization.

Job Title: Collections Representative

Location: Las Cruces, NM

Pay Range: $15 to $17

Shift: Monday to Friday, 8am to 5pm

• Assist customers with utility account inquiries, billing questions, and payment processing
• Process customer payments and maintain accurate account records
• Contact customers regarding past-due accounts and establish payment arrangements
• Explain billing procedures, policies, and utility regulations to customers
• Research and resolve customer complaints and account discrepancies

• High school diploma or equivalent
• Previous experience in customer service, collections, billing, or call centers preferred
• Cash-handling experience preferred
• Bilingual in English and Spanish preferred
• Strong computer and data-entry skills

• Opportunities for professional growth and development
• Supportive work environment focused on teamwork and excellence
• Engagement in meaningful work supporting community utility services
• Competitive work hours with a consistent schedule
• Chance to develop valuable skills in customer service and account management

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

Manpower Group is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of Manpower Group and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.