Call Center Customer Service Representative

MCI Careers is hiring Call Center Customer Service Representatives to deliver exceptional customer experiences for leading brands. In this role, you will handle inbound calls, emails, and chats, resolve product and service issues, document interactions in CRM systems, and follow performance targets for quality, accuracy, and efficiency. You'll receive structured training, regular coaching, and clear metrics to guide your growth. This fast-paced, performance-driven environment offers opportunities to build skills in CX, tech support, and sales, with advancement based on results and teamwork.

Responsibilities

• Handle inbound customer calls, emails, and chats in a professional manner
• Resolve product and service issues using established processes and resources
• Accurately document interactions and outcomes in CRM and ticketing systems
• Meet or exceed performance metrics for quality, efficiency, and customer satisfaction
• Follow scripts and compliance guidelines while adapting to customer needs
• Identify opportunities to retain customers and promote additional services when appropriate
• Collaborate with teammates and supervisors to improve processes and performance
• Participate in ongoing training, coaching, and feedback sessions

Required Skills

• Inbound call handling
• Customer support
• Ticketing/CRM systems
• Data entry
• Call documentation
• Problem resolution
• De-escalation
• Time management
• Basic tech troubleshooting
• Sales cross-sell/upsell