Document Technician- Treasurer's Office

Job Title

Job Description

Purpose

Summary:

Collect tax payments in the form of cash, check or credit card; calculate and enter payment information into a computer-based accounting system; balance cash drawer, research and reconcile any discrepancies; answer tax and payment questions; and provide excellent customer service to the public and other employees.

Essential Duties:

• Perform front counter cashier functions for the Treasurer's Office.
• Verify and receive beginning cash for a front-counter cash drawer; keep till and receipted payments secure at all times.
• Receipt cash, check and credit card payments; make changes as required.
• Research tax information from a computerized database.
• Balance cash drawer by reconciling total receipts and cash against reports.
• May be required to make the daily office run to a local bank and post office.
• Provide daily front counter assistance to the public.
• Answer questions and provide assistance related to property and personal tax documents.
• Calculate current and delinquent taxes; miscellaneous fees; and taxes paid in advance for mobile homes and parcels.
• Assist taxpayers with tax delinquency questions and explain governing directives, processes, time frames and methods.
• Answer departmental phones.
• Answer inquiries and provide information or assistance to callers. Direct caller to the applicable employee or departmental office.
• Take messages if necessary and route messages and/or information to the appropriate personnel.

Additional Duties:
Other duties may be assigned.

Qualifications:

• Education:
  
  High school diploma or equivalent.
• Experience:
  
  Two years of full-time responsible and advanced administrative or responsible customer service and cash handling work experience depending on functional area of assignment. One year of specialized experience or training in high-volume cash receipting, balancing and reconciliation is required. Bilingual (English/Spanish) preferred.
• Education/Experience substitution:
  In accordance with County policy.
• Licenses/Certifications:
  
  Valid driver's license. Must maintain a satisfactory driving record in accordance with County policy.
• Other:
  Must pass a background, driving record and credit check.

Knowledge, Skills, and Abilities Required by the Position:

Must have knowledge of:
General office practices and procedures and use of office equipment; proper methods to maintain accurate records; proper cash handling and balancing procedures; proficient in 10-key calculator and general computer skills; and standardized word processing software and peripheral equipment to create edit and maintain standardized office documents.

Must have the skills to:
Keyboarding; address complex customer complaints; deal with a culturally diverse population; establish and maintain effective and cooperative working relationships with others.

Must have the ability to:
Perform repetitive tasks with minimal errors; learn Workday and Eagle Treasurer software systems; calculate figures and amounts such as discounts, interest, proportions and percentages; read and comprehend simple instructions, short correspondence, memos, operating and maintenance instructions, and procedure manuals; write simple correspondence; effectively present information in one-on-one and small group situations to customers, clients, and other employees of the County;

evaluate facts or situations to determine appropriate action; and handle sensitive and confidential matters professionally and tactfully.

Compensation Range: $18.14 - $27.22

Doña Ana County is an Equal Employment Opportunity Employer. It is our policy to abide by all federal and state laws prohibiting employment discrimination on the basis of a person's race, color, religion, age, national origin, sex, disability, serious medical condition, genetic information, ancestry, spousal affiliation, gender identity, sexual orientation or any other unlawful criteria, except where a reasonable Bona Fide Occupational Qualification exists.

Doña Ana County will make reasonable accommodation(s) for the known physical or mental limitations of an applicant with a disability, upon request, unless the accommodation(s) would cause an undue hardship on the operation of the County. Please see http://(Use the "Apply for this Job" box below). for our Public Notice and to get the Testing/Interview Accommodation Request Form or call  for assistance.