Document Technician- Treasurer's Office

Job Title

Job Description

Purpose Summary. Collect tax payments in the form of cash, check or credit card; calculate and enter payment information into a computer-based accounting system; balance cash drawer, research and reconcile any discrepancies; answer tax and payment questions; and provide excellent customer service to the public and other employees.

Essential Duties

1. Perform front counter cashier functions for the Treasurer's Office.

Verify and receive beginning cash for a front-counter cash drawer; keep till and receipted payments secure at all times.

Receipt cash, check and credit card payments; make changes as required.

Research tax information from a computerized database.

Balance cash drawer by reconciling total receipts and cash against reports.

May be required to make the daily office run to a local bank and post office.

2. Provide daily front counter assistance to the public.

Answer questions and provide assistance related to property and personal tax documents.

Calculate current and delinquent taxes; miscellaneous fees; and taxes paid in advance for mobile homes and parcels.

Assist taxpayers with tax delinquency questions and explain governing directives, processes, time frames and methods.

3. Answer departmental phones.

Answer inquiries and provide information or assistance to callers. Direct caller to the applicable employee or departmental office.

Take messages if necessary and route messages and/or information to the appropriate personnel.

Additional Duties

Other duties may be assigned.

Qualifications

A. Education. High school diploma or equivalent.

B. Experience. Two years of full-time responsible and advanced administrative or responsible customer service and cash handling work experience depending on functional area of assignment. One year of specialized experience or training in high-volume cash receipting, balancing and reconciliation is required. Bilingual (English/Spanish) preferred.

C. Education/Experience substitution. In accordance with County policy.

D. Licenses/Certifications. Valid driver's license. Must maintain a satisfactory driving record in accordance with County policy.

E. Other. (e.g., post-offer medical exam, polygraph, background check, driver's license record, etc.). Must pass a background, driving record and credit check.

Knowledge, Skills, and Abilities Required by the Position

Must have knowledge of:
General office practices and procedures and use of office equipment; proper methods to maintain accurate records; proper cash handling and balancing procedures; proficient in 10-key calculator and general computer skills; and standardized word processing software and peripheral equipment to create edit and maintain standardized office documents.

Must have the skills to:
Keyboarding; address complex customer complaints; deal with a culturally diverse population; establish and maintain effective and cooperative working relationships with others.

Must have the ability to:
Perform repetitive tasks with minimal errors; learn Workday and Eagle Treasurer software systems; calculate figures and amounts such as discounts, interest, proportions and percentages; read and comprehend simple instructions, short correspondence, memos, operating and maintenance instructions, and procedure manuals; write simple correspondence; effectively present information in one-on-one and small group situations to customers, clients, and other employees of the County;

evaluate facts or situations to determine appropriate action; and handle sensitive and confidential matters professionally and tactfully.

Compensation Range

$18.14 - $27.22

Doña Ana County is an Equal Employment Opportunity Employer. It is our policy to abide by all federal and state laws prohibiting employment discrimination on the basis of a person's race, color, religion, age, national origin, sex, disability, serious medical condition, genetic information, ancestry, spousal affiliation, gender identity, sexual orientation or any other unlawful criteria, except where a reasonable Bona Fide Occupational Qualification exists.

Doña Ana County will make reasonable accommodation(s) for the known physical or mental limitations of an applicant with a disability, upon request, unless the accommodation(s) would cause an undue hardship on the operation of the County. Please see http://(Use the "Apply for this Job" box below). for our Public Notice and to get the Testing/Interview Accommodation Request Form or call  for assistance.