Customer Service Representative

Position Summary

The Customer Service Representative is responsible for servicing a core group of customers and their related Sales contacts to achieve complete customer satisfaction while ensuring accurate and timely fulfillment of their orders.

• Confirm purchase orders for assigned customer base using parameters provided by management
• Assess and resolve pricing and quantity issues on purchase orders
• Work with team members and other departments on resolving issues with orders
• Correspond with customers
• Use reports and other tools to maintain and track orders
• Review, evaluate and research claims from customers
• Provide back up support to other team members, when necessary
• Perform other duties as assigned

• HS Diploma required
• 1 year of relative Customer Service Experience
• Knowledge of supply chain, logistics and order to cash processes is a plus
• Strong written and oral communication skills
• Strong analytical skills
• General knowledge office software programs, such as Word and Excel and must
• demonstrate strong computer skills in general.