Water Conservation Specialist

Provides customer service, support, and assistance for the Water Conservation Program within the City. Facilitates the implementation of water conservation measures to improve water use efficiency and assists in educating and supporting the community through various outreach venues.

Position works indoors in an office setting and outside in all types of weather conditions and may be exposed to animals, insects, traffic hazards, dust and noise.

Position requires visual acuity sufficient to comprehend written work instructions, technical documents and diagrams; manual dexterity to operate standard office equipment, including a personal computer or operating a vehicle.

Position involves competing demands, performing multiple tasks, working to deadlines, work beyond normal business hours, working on holidays, weekends, nights, overtime and standby statusand responding to customer issues. Regular attendance is an essential function of this job to ensure continuity of services. High profile position requires extensive interaction with external customers such as elected officials, state officials, and the media. Position is subject to drug testing in accordance with applicable State and Federal regulations and City of Las Cruces policies.

FIRST CONSIDERATION MAY BE GIVEN TO CURRENT CITY OF LAS CRUCES EMPLOYEES WHO MEET THE MINIMUM QUALIFICATIONS.

Meeting or exceeding the minimum qualifications does not guarantee an invitation to participate in the process.

Full-time;
Regular;
Non-Exempt.

This position is graded RN07.

• Provides professional administrative assistance and support to implement water conservation measures and improve water use efficiency across the City; participates and assists in educating the City through effective outreach initiatives.

• Works closely with the Water Conservation Coordinator to analyze production and water consumption data across customer sectors; performs work across residential, commercial, and industrial areas and maintains reports and data.

• Monitors utilities applications and notifies customers of abnormal water usage; enforces water conservation ordinances and regulations and completes work orders as needed.

• Interacts and engages with customers to provide the appropriate level of response to inquiries, issues of concern, and requests for information regarding water conservation services, processes, policies, and procedures.

• Participates in patrolling activities to research incidents of water waste and other water misapplications; enforces City’s current Water Conservation Ordinance and Regulations; discusses water use restrictions with customers and maintains records of violations.

• Reviews, evaluates, and processes applications for the City's rebate and incentive program and reports rebate data and water comparisons utilizing Microsoft Excel.

• Contacts customers to set appointments to inspect rebate and incentive requirements and qualifications have been met and creates work order to process customer rebates.

• Ensures the proper use and completion of forms and documents; prepares and distributes documents and information, conducts research, prepares various special and recurring reports to meet established goals and objectives.

• Assists with maintaining the low-water use Demonstration Garden; updates the garden's plants, name stakes, and garden book; incorporates a garden volunteer program and prepares the garden for tours and special events.

• Assists field services personnel with customer requests for service and information; provides public relations assistance on various projects to timely and consistently present information to the public.

High School Diploma or GED. One (1) year of experience performing customer…