Hotel Manager

Heritage Hotels & Resorts is seeking an experienced Assistant General Manager to join its hotel operations team in Albuquerque, NM. This is a hands‑on leadership position designed for a hospitality professional who has successfully led departments and is ready to expand their operational and business leadership experience.

This is also a development-focused opportunity for a high‑potential hospitality leader working toward a future General Manager position. You’ll partner with experienced executives, participate in strategic business decisions, and gain direct experience managing the operational needs of a full‑service property.

• Maintain a visible leadership presence throughout the property and model professionalism and exceptional service
• Oversee daily hotel operations to ensure efficiency, consistency, and compliance with brand and service standards
• Partner with the General Manager on operational strategies, business plans, and performance objectives
• Review occupancy forecasts, group business, and event schedules to ensure appropriate staffing and service readiness
• Provide leadership support to Rooms Division teams, including Guest Experience, Front Office, and Housekeeping
• Oversee Food & Beverage and Banquet operations to maintain service quality and guest satisfaction
• Coordinate communication between departments to create seamless guest experiences
• Serve as the primary escalation point for complex guest concerns and ensure timely resolution
• Identify opportunities to improve guest experience, operational efficiency, and revenue performance
• Assist with departmental budgets, labor planning, and operational expenses
• Monitor key performance indicators, including guest satisfaction, online reputation, service metrics, and departmental performance
• Support recruitment, training, coaching, and development of department leaders and team members
• Lead or participate in daily, weekly, and monthly operational meetings
• Safeguard company assets and maintain appropriate handling of financial, guest, and operational information
• Assume full property oversight and decision‑making authority when the General Manager is absent

• At least 3 years of experience leading hotel departments or hotel operations
• Strong operational leadership and decision‑making skills
• Ability to work effectively across Rooms Division, Food & Beverage, Banquets, and other hotel departments
• Strong understanding of staffing, labor planning, and operational expenses
• Excellent guest‑service and problem‑solving abilities
• Ability to coach, develop, and hold team members accountable
• Ability to manage competing priorities
• Professional presence with a hands‑on approach to hospitality leadership

• Starting salary of $85,000 plus bonuses
• 401(k) with a 25% company match
• Health, dental, and vision insurance
• Paid time off
• Complimentary meals during scheduled shifts
• Hotel, restaurant, spa, and retail employee discounts
• Free employee parking
• Employee Help Fund
• Direct mentorship and exposure to strategic business decisions

Heritage Hotels & Resorts is a locally owned hospitality group based in New Mexico, with luxury hotels and award‑winning restaurants rooted in the culture and character of their communities. The company emphasizes authentic storytelling, exceptional service, community pride, and the development of its hospitality teams.