IT Analyst; MVRDA

Overview

Full time regular, non-exempt position that maintains and supports Mesilla Valley Regional Dispatch Authority (MVRDA) information technology systems, including computers, peripheral equipment, network support, and customer assistance services.

Position functions 15% outdoors in all weather, 85% indoors with occasional exposure to electrical hazards and active lasers (fiber optics).

Requires ability to push/pull and lift/carry equipment up to 80 pounds; involves bending, stooping, reaching, crouching; frequent use of keyboard/mouse; visual and auditory acuity required.

On-call status; competing demands; multiple tasks; deadlines; occasional work beyond business hours; responds to customer issues; subject to drug testing per state, federal, and MVRDA policies.

• Provide technical assistance to MVRDA staff, consulting users to determine hardware/software requirements, responding to support needs, explaining IT issues, deploying solutions, and following up to ensure stability and functionality.
• Maintain and update computer systems (primarily Microsoft Windows), installing software upgrades and enhancements, relocating computers and peripherals, and sanitizing/redeploying as needed. Handle troubleshooting within scope of authority and track unresolved issues.
• Create and maintain user accounts and system access for e‑mail and file shares; configure remote access; perform basic network troubleshooting for connectivity and security; document procedures and maintain equipment/software inventories.
• Coordinate maintenance, support, and troubleshooting activities with contracted vendors; maintain compliance with federal, state, local, and internal security policies.
• Provide end‑user and staff training and support on hardware and software.
• Participate in IT on‑call rotation with a 45‑minute on‑site response requirement.
• Keep abreast of technological trends and new product developments; perform other job‑related duties as assigned.
• Report to the MVRDA Executive Director under the direction of the MVRDA Network Systems Administrator.

High School Diploma, GED, or equivalent.

Minimum 1–3 years of IT support experience in an enterprise environment, managing daily system maintenance, hardware troubleshooting, and user account management. Equivalent education, training, or certifications may substitute for experience.

Associate’s Degree in Computer Technology, Computer Science, or related field.

Valid NM Class D Driver's License (or equivalent issued by another state). CompTIA A+ Certification and Microsoft Certified Professional (MCP) required within 6 months of hire.

Principles and practices of managing Microsoft Windows and Office software; computer hardware, software, and operating systems; basic network support and printer management procedures; job‑related technical terminology; system access and security guidelines; troubleshooting techniques in a networked environment; MVRDA organization, operations, policies, and procedures.

Assess and prioritize multiple tasks, projects, and demands; communicate effectively verbally and in writing; establish and maintain effective working relations with co‑workers and customers; work independently and as part of a team; interpret technical instructions; exercise initiative and independent judgment; respond effectively to customer service requests; operate a motor vehicle and navigate across varied surfaces.

Basic OS and software troubleshooting from customer problem descriptions; professional, efficient response to service requests; use of tools and procedures for maintaining computers and peripherals; prioritizing tasks; installing, maintaining, modifying, and upgrading computer software.