Mission IT Operator Security Clearance

Position: Mission IT Operator with Security Clearance
Job Title:

Mission IT Operator Job Category:
Information Technology Time Type:
Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type:
Regular Percentage of

Travel Required:

None Type of Travel:
None *
* * The Mission IT Operator supports a 24x7 government mission as the primary point of contact for all site issues during the assigned shift. The role covers both mission-specific ground systems and business infrastructure platforms, requiring broad knowledge of Windows and Linux environments across a global enterprise. Operators work within a classified environment under standing orders and SOPs, and are expected to recognize and respond to anomalies - including those without an established playbook - while maintaining precision under operational pressure.

Shift Length 12 hours per day
Shift Hours Days:  | Nights:  Responsibilities
Shift Operations & Turnover

• Conduct a formal shift handoff/turnover briefing with the outgoing crew, reviewing open incidents, high interest items, and current system status via Help Now enterprise dashboards

• Contribute site status and high interest items to the daily internal program standup, providing cross-team situational awareness to ISC, Integrated Operations (IO), and other program teams Systems & Infrastructure

• Analyze, troubleshoot, and resolve issues with IT infrastructure including user systems, servers, storage, network connectivity, and security controls across mission and business infrastructure platforms

• Provide system administration for assigned infrastructure; establish and maintain user security and configuration documentation

• Ensure technical baseline infrastructure is maintained at optimal level to satisfy customer mission needs

• Support new infrastructure projects in alignment with mission requirements and system integrity

• Restart system services as needed (remote/software only) Incident Management & Customer Support

• Serve as the single point of contact for all inbound incidents and service requests via phone, email, chat, and walk-up channels

• Perform initial triage, troubleshooting, and resolution for common incidents across mission and business infrastructure systems; escalate complex or critical issues to Tier 2 or appropriate technical teams

• Notify the mission director when incident priority or severity warrants escalation

• Ensure all support interactions are resolved in accordance with SLAs and performed with a high level of customer satisfaction User Account & Access Management

• Create and disable user accounts, manage access permissions, and administer group policies in accordance with access control and security standards

• Issue, reset, and administer RSA/MFA tokens and perform password resets in compliance with security requirements

• Maintain privileged user access across numerous high-priority systems, adhering to strict security and compliance standards Documentation & Reporting

• Track and document all actions, incidents, and resolutions within Help Now throughout the shift; leverage enterprise dashboards to support shift changeover, program meetings, and customer requests

• Monitor and report on SLA adherence and metrics trends; flag anomalies and recurring issues to leadership

• Maintain and contribute to the knowledge base with accurate, repeatable solutions

• Support after-action activities by capturing data that describes the environment at the time of a failure Collaboration & Coordination

• Coordinate with ISC, Integrated Operations (IO), and Tier 2/3 engineering teams to resolve operational issues, ensuring timely escalation and transparent communication

• Interface with government leadership and mission directors as required, maintaining high visibility into crew-based actions and responses

• Monitor designated program chat groups and collaboration channels to maintain cross-team situational awareness

• Work with 24x7 ground segments across multiple locations to provide enterprise-level support Qualifications
Required

• Active TS/SCI with Polygraph (mandatory)
• Current DoD 8570.01-M IAT Level II Certification (e.g., Security+)

• Excellent communication skills ensuring effective and accurate…