Desk Side Analyst; Hampton Roads, VA

Job Summary

The Desk Side Analyst is responsible for the delivery of IT services, SLAs, hardware break fixes, and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effective manner.

• Manage/repair all technology hardware including but not limited to computers, printers, and scanners.
• Maintain accurate hardware production inventories and spare stock.
• Troubleshooting some software as needed.
• Adhere to all documented processes.
• Travel to off‑sites to provide the same level of support as the main campus assignment.
• Assist with project assignments to implement new technologies or hardware.
• Provide on‑call and project support as needed.
• Assist with the movement of I&T assets, either receiving new equipment or decommissioning end‑of‑life equipment.

• Demonstrate a deep understanding of the technical environment and its business return.
• Strong written and oral communication skills.
• Effective interpersonal skills to interact with clients at all levels.
• Stay current with emerging technology and inform clients of potential impacts.
• Be self‑managing with the ability to prioritize workload based on client requirements.
• Work under pressure within a team and multitask efficiently.
• Show good problem‑solving skills and high motivation.
• Work on own initiative, making sound decisions.
• Maintain a clean and orderly work environment.
• Take direction from leads and respond promptly to downtime.
• Possess a valid driver’s license and provide an annual Motor Vehicle Report (MVR) that meets requirements.

• Bachelor’s degree in computer science, telecommunications, or information sciences.
• Three years of experience or six years of relevant work experience.
• Valid driver’s license.

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.