Systems Administrator Tier I_TS​/SCI Poly

Job Overview

Transform technology into opportunity as a Systems Administrator Tier I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

• Manages the functionality and efficiency of a group of computers running on one or more operating systems.
• Understands all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems.
• Provides IT Service Management functions and first level troubleshooting to all customers.
• Uses procedures to perform identification, troubleshooting, and diagnosis of failures and restore system capability to operations.
• Analyzes, diagnoses, and isolates failures to hardware.
• Directly replaces or coordinates replacement of hardware failures.
• Collects data for proper escalation and resolution by Tier 2/3.
• Performs network management services including monitoring network device health and status, monitoring network performance and utilization optimization.
• Performs OS monitoring, Commercial of the Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation, etc.
• Performs modifications to authorized user lists, user profiles, and file system maintenance.
• Understands all ITSM processes and documents work accurately and effectively through the use of a ticketing system.
• Performs visual inspections of hardware and documents/report all findings.
• Understands the Program Service Level Agreements (SLA) to ensure proper completion of work within timelines.
• Manages account requests and provides account management responsibilities for personnel on numerous systems.
• Keeps track of all functional leads and technicians for all the managed systems by the program.
• Understands local site command and hierarchy and knows POC's for systems that the Program does not have responsibility for.
• Interfaces with customers and government officials.
• Participates in special projects as required.

• Technical Training, Certification(s) or Degree, with 1+ years of experience in a technical discipline, or an equivalent combination of education, technical certifications or training.
• 1+ years of directly related experience in systems administration and analysis.
• UNIX/Linux System Administration preferred.
• Windows System Administration preferred.
• Shift work on a Panama Schedule (12 hours/day for a total of 7 days over a 2 week period).
• Valid DoD Information Assurance (IA) Certification:
  CompTIA Security+ CE or CCNA-Security. Security+ CE preferred.
• Must attain the required DoD 8570 Computing Environment (CE) Certification within six months of hire date.
• Granted privileged user access. Privileged Users must adhere to security procedures with zero tolerance for violations.
• Must hold a TS/SCI with Polygraph.

• Full-flex work week to own your priorities at work and at home.
• 401(k) with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology to learn from.
• Paid vacation and holidays.