Technology Support Technician Senior

Position Title: Technology Support Technician Senior

Location: Las Cruces, New Mexico, United States

Employment Type: Staff Full-time

Salary: $19.28 per hour

FLSA Status: Non-Exempt

Bargaining Unit: American Federation of State, County & Municipal Employees (AFSCME)

Technology Support professionals provide technical assistance and service to end-users, resolving issues and ensuring productivity. Serves as the Tier II/Tier III escalation point for complex technical issues. Diagnoses and resolves advanced hardware, software, and networking problems; administers and troubleshoots systems such as Active Directory, Office 365 (GCC High), Intune, and Endpoint Central; supports antivirus, EDR, and encryption solutions.

Manages endpoint configurations, imaging, patching, and hardening to maintain compliance with CMMC and internal security standards. Oversees user account provisioning, permissions, and access controls to ensure secure and reliable system operations.

Leads the Helpdesk team by mentoring junior technicians, guiding ticket triage and prioritization, maintaining documentation and knowledge base articles, and ensuring SLA adherence. Coordinates escalation paths and collaborates with Network, Systems, and Security teams.

Supports IT projects, system rollouts, and technology upgrades. Tests and validates new hardware and software prior to deployment, provides customer‑focused support to PSL staff and partners, and communicates technical information clearly to non‑technical users.

• High School diploma + 4 years of relevant experience or an Associate's Degree + 2 years of relevant experience.
• Must be a U.S. Citizen.

Environment: Typical interior/office work environment.

Physical Effort: Light physical effort; no more than two (2) hours per day; may handle objects up to 10 pounds.

Risk: No or very limited exposure to physical risk.

New Mexico State University does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, marital status, disability, genetic information, age, military service, or other non‑merit factors.