Mission IT Operator; TS​/SCI CI Poly

About Us

Seamless Migration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) started in 2021 with the purpose of enabling businesses and organizations through automation. Our goal is to help organizations discover, implement, and maintain solutions which evolve and mature with their ever-changing business needs. We believe in applying agile methodologies in all aspects of our business practices and use these methods to ensure effective results for our clients.

Seamless Migration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) started in 2021 with the purpose of enabling businesses and organizations through automation. Our goal is to help organizations discover, implement, and maintain solutions which evolve and mature with their ever-changing business needs. We believe in applying agile methodologies in all aspects of our business practices and use these methods to ensure effective results for our clients.

Seamless Migration is seeking a career and customer-oriented Mission IT Operator, to join our team in Las Cruces, NM.

• TS/SCI W/ CI Poly (existing clearance required to start)

• Las Cruces, NM

• Responsible for supporting a critical government mission operating around the clock, serving as the primary contact for all site issues during assigned shifts.
• Oversee both mission-specific ground systems and business infrastructure platforms, requiring comprehensive knowledge of Windows and Linux environments within a global enterprise.
• Operate effectively within a classified environment and follow established standing orders and standard operating procedures (SOPs).
• Identify and address anomalies, including those without a predefined playbook, while maintaining accuracy and composure under operational pressure.
• Conduct formal shift handoff and turnover briefings with the outgoing crew, reviewing open incidents, high-interest items, and current system status using Help Now enterprise dashboards.
• Contribute site status and high-interest items to the daily internal program standup, ensuring cross-team situational awareness with ISC, Integrated Operations (IO), and other program teams.
• Analyze, troubleshoot, and resolve issues involving IT infrastructure, including user systems, servers, storage, network connectivity, and security controls across mission and business platforms.
• Perform system administration for assigned infrastructure and establish and maintain user security and configuration documentation.
• Ensure technical baseline infrastructure is maintained at optimal performance to meet customer mission requirements.
• Support new infrastructure projects in alignment with mission objectives and system integrity.
• Restart system services as required (remote/software only).
• Act as the single point of contact for all incoming incidents and service requests via phone, email, chat, and walk-up channels.
• Perform initial triage, troubleshooting, and resolution for common incidents across mission and business infrastructure; elevate complex or critical issues to Tier 2 or designated technical teams.
• Notify the mission director if incident priority or severity requires escalation.
• Ensure all support interactions are completed according to service level agreements (SLAs) and maintain a high level of customer satisfaction.
• Create and disable user accounts, manage access permissions, and administer group policies in compliance with access control and security standards.
• Issue, reset, and administer RSA/MFA tokens and perform password resets while adhering to security protocols.
• Maintain privileged user access for high-priority systems in accordance with strict security and compliance requirements.
• Track and document all actions, incidents, and resolutions within Help Now during the shift; use enterprise dashboards for shift changeover, program meetings, and customer requests.
• Monitor and report on SLA compliance and metrics trends; flag anomalies and recurring issues to leadership.
• Maintain and enhance the knowledge base with accurate, repeatable solutions.
• Support after-action activities by capturing data that describes the environment at the time of system failures.
• Coordinate with…