Help Desk Technician

Job
-OTHLOC-202

Location: Las Cruces, NM, US

Date Posted:

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: TS.

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: _SITE

Description

SAIC is seeking a Help Desk Technician to join our team of diverse individuals. This position requires an active Top-Secret Clearance with Polygraph and can be supported from a Customer Site in: Chantilly, VA;
Aurora, CO;
Las Cruces, NM; or the UK.

As part of a team maintaining an information management system (IMS), you will work to resolve technical problems and answer queries by telephone, email, and self-service ticket.

Additional responsibilities include:

• Diagnose, identify, isolate, and analyze problems utilizing historical database records.
• Route calls and/or tickets to subject matter experts, when necessary.
• Maintain and update records and tracking databases.
• Alert management to recurring problems and patterns of problems.
• Maintain and improve training materials for the system and host live training sessions both in-person and virtual.

Qualifications

Required Qualifications

• Active TS/SCI with Poly
• Bachelor's Degree in related field and 9 years related experience.
  
  Note:
  
  Additional professional experience may be substituted in lieu of a degree.

Required Skills:

• 5+ years of experience working directly with Information Technology.
• Ability to collect actionable information from a non-technical community.
• Excellent communication skills, both written and verbal.
• Excellent customer services.

Desired Skills:

• Bachelor's degree in related field.
• Experience working with web technologies, such as HTML, CSS, JavaScript, PHP, JSP, etc.
• Security+ certification.
• Experience with in the facility management or facility project management.
• Experience with the design, upgrade, and/or sustainment of networks or IT applications.
• Experience with Archibus.

SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government.

Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit  For information on the benefits SAIC offers, see .