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Call Center Technical Support Representative

Job in Las Cruces, Dona Ana County, New Mexico, 88005, USA
Listing for: MCI Careers
Full Time position
Listed on 2026-08-09
Job specializations:
  • IT/Tech
    Technical Support, IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 45000 - 57000 USD Yearly USD 45000.00 57000.00 YEAR
Job Description & How to Apply Below
MCI Careers seeks a Call Center Technical Support Representative to deliver high-quality phone, chat, and email support for top global brands. In this performance-driven, fast-paced role, you'll diagnose and resolve basic to intermediate technical issues, guide customers through step-by-step solutions, and document all interactions in CRM systems. You'll follow scripts, knowledge bases, and standard procedures while meeting clear KPIs for quality, efficiency, and customer satisfaction.

MCI offers training, coaching, advancement opportunities, and exposure to innovative CX and digital support technologies.
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