Manager, Resident

Role Overview

Sodexo is seeking a Resident Experience Manager 3 (Associate Director of Residential Education) for New Mexico State University located in Las Cruces, NM
.

The Associate Director of Residential Education is a full‑time, professional leadership position managed by Sodexo Campus Services and embedded directly within NMSU’s Department of Housing and Residential Life. Reporting to the Director, this role is one of three Associate Directors who collectively manage our housing program.

Our leadership structure is broken down into three distinct areas:

• One Associate Director manages housing assignments, business operations, and our core database systems.
• One Associate Director oversees and has ownership of the first-year residential experience.
• This Associate Director manages the strategic planning and community oversight of our upper-class, family, veteran, non‑traditional, and affiliate housing populations across campus.

The Associate Director directly manages a team of professional, live‑in Residence Directors and has indirect oversight of roughly 34 Resident Assistants and Resident Activities Planners. This position balances a student‑first philosophy with Sodexo’s operational standards, focusing heavily on facility partnerships, curriculum implementation, student conduct, and campus‑wide collaboration.

Sodexo provides college campuses with food, nutrition, environmental, and facilities management solutions. Joining us at one of our campus sites enables you to positively influence college students' well‑being and create a healthy learning environment.

Relocation Assistance

• Personnel Management & Team Development (35%)
• Operational & Facilities Collaboration (25%)
• Community Development & Curriculum Design (15%)
• Crisis Intervention & Escalated Response (15%)
• Institutional Leadership & Service (10%)

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, such as experience, skills, education, and training.

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

• Education: Master’s degree in Higher Education Administration, Student Personnel, Counseling, Human Resources, Business Administration, or a closely related field; or an equivalent combination of education and supplementary professional experience.
• Experience: Minimum of 5 years of progressive, full‑time professional experience within university housing or residential life operations.
• Supervision: A proven track record of supervising staff and managing high‑volume student staff engagement strategies.
• Crisis & Conduct: Direct experience managing student conduct systems, handling emergency response, and navigating escalated parent or stakeholder concerns.

• Specific experience managing apartment‑style, single‑family, or non‑traditional/family housing environments, including direct facilities tracking or occupancy transition management.
• Experience working within public‑private partnerships or contract‑managed higher education environments.

Sodexo is committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

• Minimum Education Requirement – Bachelor’s Degree or equivalent experience.
• Minimum Management Experience – 3 years.
• Minimum Functional Experience – 3 years.