Mgr, Operations

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We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

• Acting as a Champion for Change
• Acting with Integrity
• Communicating Effectively
• Demonstrating Initiative
• Developing Talent
• Managing Performance
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

• Broad knowledge of managerial financial and budgeting concepts, operating principles, and methodologies applicable to division and client relationship management; a high degree of skill in applying this knowledge to the analysis and resolution of very complex or sensitive problems, client relationship management, and in applying new developments and methodologies
• Knowledge of employee relations to conduct and deal with employee issues in a proactive Manner
• Demonstrated ability to apply operations management and business process re-engineering tools and techniques to a wide variety of business techniques
• Strong personal computer skills with experience in Windows-based software; experience using Microsoft Outlook or a similar e-mail system software
• Broad knowledge of project management methodology
• Broad knowledge of change management or industrial/organizational design
• Broad knowledge of process redesign methodology applications to include the development of current, interim, and future state models

• Bachelor's Degree In business, finance, or a related field
• 5+ years of professional, related work experience
• 4+ years in a supervisory/managerial capacity leading diverse work groups

Or an equivalent combination of education and experience

• Experience in the insurance industry

• Manages the daily operations of the business unit; manages employees and operations of the business unit at the functional level; gathers and analyzes data and reports that pertain to the overall operation of the business unit; develops tactical plans summarizing trends and outlining action plans to address issues; assists in strategic and tactical operational plans to ensure achievement of company and departmental goals;
  
  performs independent review of problem situations; develops solutions and implements actions to resolve problems and ensure customer satisfaction; reviews processes and procedures to streamline activities to enhance service turnaround time, productivity, and quality; coordinates overall workflow of the business unit, and ensures that workflow processes facilitate effective and efficient use of corporate resources and enhance customer satisfaction
• Coordinates and monitors training efforts to ensure that necessary education tools are provided to employees; identifies and communicates training needs and schedules with training department;…