US-Store Leader

Overview

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Store Leader, you build and lead a team to engage and support customers in a dynamic environment. You foster an environment where the team delivers excellence in their performance, is energized by executing Apple’s goals and priorities, and excels in creating quality experiences for our customers. The Store Leader models Apple’s values and demonstrates deep care for your teams and customers by being present and available.

• Lead and coach a team that identifies customers’ needs, provides exceptional customer interactions, and delivers on Apple’s business priorities.
• Coach and develop leaders to create high-performing teams that deliver exceptional results.
• Attract, recruit, train, develop, and retain a diverse, high-performing team.
• Participate in Floor Leadership and remove operational obstacles to improve the customer experience and team member performance.
• Develop the store’s operational strategy to drive Apple’s business priorities and achieve store performance goals.
• Determine store scheduling strategy in alignment with program guidelines, accounting for business, individual, and team needs, and achieving scheduling guidance.
• Analyze and use the business information required to support and execute the Apple Retail vision.
• Regularly assess team and customer sentiment through formal and informal channels, address opportunities, and celebrate successes.
• Maintain and uphold Apple’s policies and procedures, and protect all company assets including confidential information.
• Perform other tasks as needed.
• Contribute to an inclusive environment by respecting differences and cultivating curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
• Create a safe, respectful, and inclusive environment for all team members.

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and accommodations.
• Be proficient in written and spoken English (sign language supported).
• Have 5+ years of leadership experience in retail, sales, or a related field.

• Exceed goals successfully and persist in accomplishing objectives despite obstacles and setbacks.
• Follow through on commitments and establish mechanisms to encourage others to do the same.
• Instill trust within the team and operate with a high level of integrity.
• Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
• Communicate with excellence, and tailor your communication style to different audiences.
• Coach, train, and develop the store team to drive positive customer experiences that build loyalty and deliver measurable results.
• Lead, build, and manage multiple business groups within a fast-paced, complex retail environment.
• Manage multiple strategic priorities through effective organization, planning, and prioritization.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant. Apple accepts applications to this posting on an ongoing basis.