Security Officer

Introduction

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We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun.

You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

• Promote and maintain all steps of the ACES program with each patron and employee you may meet.
• Greet all guests and assist our guests as necessary to ensure their satisfaction and return to the casino.
• Provide security on assigned security posts: maintain high visibility; handle problem situations; watch for safety hazards; aid in medical situations if required.
• Patrol buildings and grounds of the facility as directed.
• Stand watch at assigned security posts in order to oversee the comfort, safety and security of our guests.
• Provide security escorts for all monetary transfers, fills, and credits.
• Assist customers: give directions, call cabs, assist with car trouble, etc.
• Provide special assistance to disabled patrons as necessary.
• Monitor all entry and exit from soft count, and vault, and maintains logs of these activities if required.
• Dispatch other officers to various assignments and maintain activity log sheets.
• Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
• Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.
• Must be knowledgeable of all special events and promotional activities available to guests.
• Presents oneself as a Credit to the Company and encourages others to do the same.
• Must work well under pressure and meet multiple and sometimes competing deadlines.
• Must always demonstrate ethical and cooperative behavior with guests, co‑workers and supervisors.
• Adhere to all departments/company policies and procedures.
• Performs all other related and compatible duties as assigned.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be a minimum of 21 years of age.
• Must qualify for licensing with the New Mexico Racing & Gaming Commissions.
• High School diploma or G.E.D preferred.
• One to three months previous security or customer service experience preferred.
• Good oral and written communication skills.
• Must be fluent and literate in English. Bilingual in Spanish a plus.
• Work in a fast-paced environment.
• Must possess excellent interpersonal and employee relations skills.
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
• Ability to maintain confidentiality.
• Ability to work as part of a team and to promote cooperative approach between departments.
• Ability to work unsupervised.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physically mobile with reasonable accommodations including ability to push, pull, carry…