Test Center Administrator

Job Title

Test Center Administrator

Test Center Manager

Test Center

Las Cruces, NM

The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. TCAs verify candidate identification, monitor exams, and maintain strict policies to uphold the highest standards for exam integrity.

• 12 paid holidays annually based on work schedule and start date
• No selling or quotas
• Office setting environment
• No inventory, stocking, floor moves or overnight shifts
• Paid training
• Sick time prorated based on start date
• 401(k)
• Employee Assistance Program
• Vision coverage
• FSA

• Full time – Hours will vary
• Flexible scheduling, including Saturday availability and occasional evening hours;
  Sunday hours possible

• Maintain and apply expert knowledge of test center policies, practices, and procedures
• Greet examinees and verify identification
• Perform required security checks, including use of wands
• Continuously monitor candidates as they complete exams
• Report and resolve candidate issues with urgency
• Maintain a secure environment and materials in the test center at all times
• Ensure every candidate receives a fair and comfortable testing experience
• Report any occurrences outside company guidelines
• Be flexible with scheduling based on Prometric days of operations
• Represent Prometric's vision, mission, and values
• Safeguard the test center from misconduct
• Digitally scan and record candidate fingerprint identification, if applicable

• Education:
  High school diploma or equivalent required; college experience a plus
• Experience:
  Minimum of one year of customer service experience in person (call center, retail, restaurant, etc.)
• Must be 18 years of age or older to qualify
• Skills:
  Professional and effective communication; accurate report writing; multitasking with small tools; familiarity with Microsoft Windows-based programs (MS Office, Outlook, etc.)
• Physical Requirements:
  Ability to bend, stoop, and lift up to 40 pounds; remain stationary for extended periods; move through the test room every 8–10 minutes; adjust computer screens and view testing room via monitors; maintain laboratory and office computers safely

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.