Success Coach; Case Manager for Targeted Case Management; TCM

Position: Full‑time;
Hourly/Non‑Exempt

Salary: $17.98 – $21.76 hourly (3 levels based on experience and education)

Reports To: Miriam Gutierrez, Target Case Management Program Supervisor

Department: Case Management Program

The Success Coach (Case Manager) for Targeted Case Management (TCM) will provide specialized case management services to individual client needs. They also create programs to benefit clients and educate clients on available community resources. Success coaching ensures that clients receive services in a timely, appropriate, efficient and coordinated fashion.

This position requires that in‑person support and/or service delivery be provided by the employee in various settings approved by organizational leadership to include, but not limited to: homes, schools, outdoor settings, courtrooms, offices, shared spaces, street outreach locations, etc. These environments are often inclusive of higher levels of noise and other factors that may present a heightened level of stimuli and safety awareness.

When providing or participating in leadership‑approved on‑line activities, being on‑camera and actively engaged are also expected and required as part of this work.

• Coordinate services between providers and participants
• Provide case management services and skill‑building services to youth in the program
• Provide housing case management services
• Maintain individual case records on participants receiving services
• Provide specialized case management services to individual participant needs
• Educate participants on available community resources and services
• Create programs and services to benefit clients and the community
• Attend community meetings relevant to program and clients
• Administer and facilitate the completion of appropriate intake forms, assessments, intake packet, and service plans
• Conduct field visits, attend meetings and be available to deliver services during traditional and non‑traditional hours (when needed) in educational institutions, places of employment, FYI's main office, JPPO offices, detention facilities or any other setting that enables and promotes the consistent and structured delivery of case management services
• Organize and facilitate life skills in both individual and group settings
• Required to participate and interact in youth activities (for example: camping, sport activities, overnight youth conferences, etc.), which may involve occasional overnight activities and trips
• Pass a CYFD Criminal Records Check
• Maintain a full certification of the following trainings: CPR/First Aid and CPI

• Bachelor's degree in Social Work, Family and Consumer Sciences, Criminal Justice, Psychology, Sociology, or Criminology from an accredited College or University.
• Four (2) years' experience working with at risk youth or children in an educational, behavioral health, or similar setting.
• Excellent communication skills, both written and verbal
• Exhibit skills in comprehending, interpreting, and completing delegated tasks efficiently

• Competitive salary commensurate with experience, comprehensive benefits package, professional development opportunities.
• Benefits Compensation include health, dental, life insurance, short term and long term disability, supplement plans
• 403(b), PTO, and 14 paid holidays