Home Care Service Coordinator; Bilingual - Scheduler

Full Time Service Coordinator – Albuquerque, NM

Ambercare is seeking a full‑time Service Coordinator to schedule and supervise in‑home care workers and clients in a geographic area. Responsibilities include conducting in‑home visits, monitoring and reporting quality of services, and ensuring care plans meet client needs.

Schedule:

Monday through Friday, 8:00 AM – 5:00 PM.

• Schedule home care workers in the system; manage changes due to client requests, illness, vacation or leaves of absence.
• Provide alternate coverage to maintain care plan compliance.
• Contact care providers and clients to provide service updates.
• Monitor clients’ condition and Home Care Aides’ performance.
• Maintain all company and Department on Aging rules, regulations, and standards.
• Conduct home visits to welcome new clients and review the Welcome Packet.
• Observe and evaluate Home Care Aides in the client’s home as directed by Supervisor to ensure Care Plans are followed.
• Prepare and complete accurate evaluation reports and case notes.
• Maintain schedules to ensure timely completion of all assigned home visits.
• Attend weekly branch meetings.
• Maintain a high degree of confidentiality regarding sensitive information.
• Maintain regular, predictable, consistent attendance and flexibility to meet the department’s needs.
• Follow Medicare, Medicaid, and HIPAA regulations and requirements.
• Abide by all regulations, policies, procedures and standards.
• Perform other duties as assigned.

• Minimum of 2 years’ experience working in senior services or related social service field.
• Excellent oral and written communication skills.
• Strong interpersonal skills.
• Ability to prioritize and handle high call volumes.
• Client-focused and customer‑service driven.
• Proficient with Microsoft Word, Excel, and Outlook.
• Reliable transportation, valid driver’s license, and insurance for travel within the branch service area.

• Medical, dental, and vision benefits.
• Company‑matched 401(k).
• Monthly agency bonus potential.
• PTO plan.
• Retirement planning.
• Life insurance.

To apply via text, text 11135 to .