Case Manager

Performs a variety of direct client services, case management, and related support tasks for certain at-risk populations.

Work is performed primarily indoors in various facilities, which may include homes, and other onsite locations; travel may be required with exposure to all weather and traffic conditions.

Light physical demands; some lifting and moving of supplies and equipment.

Position involves competing demands, performing multiple tasks, working to deadlines, frequent work at night, beyond normal business hours. Regular attendance is an essential function of this job to ensure continuity of services. Position is subject to drug testing in accordance with applicable State and Federal regulations and City of Las Cruces policies.

Meeting or exceeding the minimum requirements does not guarantee an invitation to participate in the process. FIRST CONSIDERATION MAY BE GIVEN TO CURRENT CITY OF LAS CRUCES EMPLOYEES WHO MEET THE MINIMUM REQUIREMENTS.

This recruitment will be used to fill a full-time regular, exempt position within Quality of Life, but may be used to fill other full time Case Manager positions in other City Departments.

Full-time, Regular, Exempt position.

This position is graded RX13.

• Conducts interviews at various locations and facilities that may include clients' homes, to determine and provide services that protect the health and safety of clients, in compliance with state and federal regulations; determine program and client eligibility for services needed; assigns services and monitors clients progress on a regular basis to effectively manage caseloads; develops and implements client care plans.
• Maintains regular communication with staff, family members, and professional agencies to access additional community services; conducts field visits and visual assessments of client's physical surroundings to assess hazards to health and safety; oversees the management of client services of various subcontracting agencies to ensure compliance with federal and state regulations and stipulations of the contracts, grants, and agreements.
• Maintains all client documentation, including written assessment tools, case notes, family correspondence, referrals, legal reports, and documents; maintains and updates records in various mediums and formats to provide accurate and timely information and reports and tracking to ensure assessments and services are arranged and provided; coordinates information and referrals with other social service agencies and health care providers to obtain necessary services and protect health and safety of clients.
• Maintains on-going community networking efforts with various agencies, including but not limited to health care agencies, schools, hospitals, doctors, and public and private social service agencies to ensure appropriate services are provided to clients; develops and coordinates special projects that may include in-home services, planning, promoting, implementing, and evaluating special activities and events.
• Participates and assists in special events, activities, programs, and behavioral management services, and develops and coordinates training.

Bachelor’s degree in Social Work (BSW) or related field AND two (2) years of experience in casework management, or community population health service programs is required. Experience working with youth, community organizations, volunteers, or other service providers may be preferred depending on assignment. A combination of education, experience, and training may be applied in accordance with City of Las Cruces policy.

Valid driver’s license is required. Position requires an acceptable driving record in accordance with City of Las Cruces policy. Bilingual (English / Spanish) skills may be preferred. Case Management Certification and/or Master’s Level Social Worker (MSW) may be preferred.

Geriatric or elder care issues and services when working with elderly population, and high risk clients; youth and family care issues and services; available programs and social services in the community; case management process and Long Term…