Executive Assistant Waldorf Astoria Las Vegas

Overview

Executive Assistant (Full Time) - Waldorf Astoria Las Vegas (HOT0

CBIS)

Work Location:

Waldorf Astoria Las Vegas, 3752 S Las Vegas Blvd, Las Vegas 89158

• Support the General Manager on a daily basis; manage the General Manager's schedule and organize meetings within and outside the Hotel.
• Create PowerPoint and Excel documents; arrange executive travel needs; liaise with guests and Owners; assist with administrative needs, training, and general office projects under the direction of the General Manager.
• Support the Hotel Manager in addition to the General Manager; maintain confidentiality and communicate related information to colleagues.
• Maintain the General Manager’s calendar, including scheduling all appointments.
• Answer telephone calls and handle inquiries professionally; manage incoming/outgoing correspondence and filing.
• Communicate and coordinate with EXCO/Corporate Office/Owners on behalf of the General Manager; prepare files and documents for periodic meetings.
• Take meeting minutes as requested and coordinate follow-up with necessary updates; prepare presentations and other documentation for the Executive Office or the General Manager.
• Construct multi-media presentations, status reports, and related materials as required.
• Handle communication with guests on behalf of the Executive Office; arrange VIP reservations when necessary, ensuring guest requirements are met before arrival using guest history information and pre-arrival calls/research.
• Maintain awareness of guest history information; analyze guest feedback (Salt, Comment Cards, Letters, Email) and respond appropriately.
• Address guest complaints expeditiously to achieve resolution; collect and sort incoming/outgoing mail; prepare purchase orders, expense reports, and invoices; track monthly expenses in the public finance checkbook.
• Make domestic and international travel arrangements for the General Manager; organize room reservations for visiting Corporate Team members; handle complimentary requests and barters for sales.
• Manage office supplies and par stocks; perform additional duties as assigned by the General Manager.

• Customer Focus: dedicated to meeting the expectations of internal and external customers; maintains relationships and gains trust and respect.
• Managing Vision and
  
  Purpose:
  
  communicates a compelling vision and inspires the team.
• Process / Drive for Results: reliable performer; oriented to bottom-line results.
• Functional and Technical
  
  Skills:
  
  high-level job knowledge and the ability to marshal resources to get things done.
• Problem Solving: uses rigorous logic and analysis to solve problems and make good decisions.
• Time Management: uses time effectively and prioritizes tasks; timely decision making.

• Colleague degree preferred with a minimum of 3 years of Senior Executive Administrative experience.
• Previous experience in a luxury hotel environment or high-end establishment.
• Ability to prioritize and handle concurrent tasks; maintains confidentiality with discretion.
• Proven judgment, decision-making, and problem-solving skills; attention to detail.
• Strong computer skills (Microsoft Word, Excel, PowerPoint, Outlook); knowledge of OnQ PM, Go Concierge, Open Table is suggested.
• Ability to track and maintain appointments through a daily/monthly calendar; excellent written and verbal English communication skills.
• Ability to take shorthand and/or minutes/dictation; high interaction with all hotel staff; excellent interpersonal skills.
• Integrity, energy, poise, professionalism; flexibility as priorities shift; willingness to work a flexible schedule, including weekends/evenings.
• Positive attitude and polite interaction with hotel guests.

Professional and appropriate business appearance and presentation; strong typing and organizational skills.

Each of the items listed is considered an essential function of the position. The duties, responsibilities and requirements are broad-based and may not be exhaustive. The Company reserves the right to alter duties and responsibilities as needed. The Americans with Disabilities Act requires reasonable accommodations; requests should be directed to the Director of Human Resources.

Hilton is a leading global hospitality company with a long-standing history of guest experiences and values. We look for demonstration of the following values:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Ownership
• Now

Key attributes:
Quality, Productivity, Customer Focus.

What will it be like to work for Hilton? Hilton is a global hospitality company spanning the lodging sector, offering exceptional guest experiences and a vision to fill the earth with the light and warmth of hospitality.