Medical Records Retrieval Specialist

Overview

The primary objective of a Retrieval Specialist is to establish ongoing communication with each custodian of record. The purpose of maintaining an open line of communication is to acquire the requested records and/or other necessary correspondence by the ordering client’s due date. This is accomplished by making regular phone calls or through other means of contact with the custodian of record after service of the request.

As the due date approaches all communication should intensify to obtain the client’s desired result. All communication with facilities is documented both by paper and within our in-house computer system. Generally, our clients view the progress of their order through timely and accurate updates from our in-house system.

• Call and establish the lines of communication with custodians of record based on order priority
• Make regular and persistent phone calls and/or other means of contact with each custodian to complete each order timely
• Escalate the level of communication (intensity) with custodian as order approaches due date and send proper notices to each location to elicit production of records in accordance with Med-R’s procedure
• Enter viewable and non-viewable updates into the Med-R computer system to document all conversations with custodians, all progress of orders, and all tracking of orders. (documented due diligence)
• Maintain an organized rotation of all work orders in possession to ensure orders are called according to priority (generally by due date)
• Perform scheduled field jobs accurately and completely.
• Maintains patient confidence by keeping patient records information confidential.
• Serves and protects the healthcare community by adhering to professional standards, policies and procedures, federal, state, and local requirements, and HIPAA standards.
• Enhances medical records reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Pay:
From $15.00 per hour

Expected hours: 40.0 per week

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location:

In person