Service Coordinator

Job Summary

The Service Coordinator will ensure that people have a pleasant, informed, and professional experience when receiving or inquiring about products and services at XPEL.

• Gain knowledge of XPEL products
• Assist customers with questions about XPEL products and services
• Be responsible for the training and development of Service Coordinators, and create and update "How To" documents
• Assist with creating and maintaining installer schedules and scheduling of customer installs
• Track order progress and communicate with customers accordingly
• Check‑in vehicles and inspect for pre‑existing damages
• Create estimates, invoice, and bill customers
• Report and process raised authorizations (RAs) and payment credits
• Collect resale tax documents for all locations
• Process and train other Service Coordinators on accounts receivable
• Maintain supply and inventory, ordering supplies or products as necessary to maintain required shelf quantities, and oversee orders for all other designated locations
• Create and review job lists for all locations
• Assist the Market Manager with administrative and office work as needed
• Occasionally help shuttle vehicles from one location to another

• High School Diploma or GED
• 3+ years in a similar role
• Current and valid Driver's License required
• Knowledge of Excel, Word, PowerPoint and general Microsoft Office applications
• Ability to communicate professionally and effectively
• Excellent phone, interpersonal, and organizational skills
• Ability to work independently with limited supervision
• Ability to speak, read and write in English

XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.