Assistant Front Desk Manager

Front Desk Clerk – Overview

To supervise and assist clerks and Assistant Hotel Managers in daily operational activities as well as perform all duties of Front Desk Clerks. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. Kindness, Engagement, Empathy and Positivity).

• Ability to perform all functions of the Front Desk Clerk.
• Provide superior level of service to every guest with whom they come in contact with as well as ensure the Front Desk Clerks do the same.
• Supervise and oversee the operational activities of Front Desk Clerks as related to Front Desk policies and procedures.
• Generate and complete all types of Front Desk reports.
• Assist Front Desk Clerk with guest related occurrences that require additional supervision.
• Answer or assist with guest, Casino and executive inquiries by phone or in person at the Front Desk.
• Responsible for maintaining, cleaning and organizing supplies and tools at the Front Desk.
• Responsible for organizing the smooth efficient use of available staff.
• Assist the Assistant Hotel Manager with personnel related functions and the training of new and existing Front Desk personnel.
• Perform duties of Head Cashier, Group Services Supervisor, Training Supervisor according to policies and procedures as requested.
• Perform other duties and responsibilities as requested.

• Ability to manage employees, training and coaching skills with evidence of developing exceptionally motivated teams.
• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills.
• Excellent interpersonal and communication skills (verbal and written), fluent English and articulate.
• Ability to work efficiently, independently and cohesively, consistently producing quality results.
• Computer literate in Microsoft Windows applications required; LMS experience preferred.
• Should be organized and able to remember details.
• Adaptability and knowledge of all areas of Front Desk.
• Minimum age requirement is 18.
• Bachelor's or related degree preferred.
• 5 years experience.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Ability to read and understand all policies and procedures.
• Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities.
• Must be able to complete standard forms and reports.