Employee Relations Specialist

Specific

Job Functions:

* Greet walk-ins and make appointments.

* Handling situations where independent judgment is exercised with walk-ins.

* Answer phones in a professional manner; screen incoming calls and either assist callers when appropriate and forward calls which can be managed by others.

* Create and maintain sign-in sheets, maintain inquiry spreadsheet, investigation logs, suspension pending investigations logs, and grievance logs.

* Process incoming mail, coordinate and organize daily correspondence.

* Create, file, and organize all paper and electronic files; collect information by using the telephone, mail services, websites, and e-mail.

* Receive, process, distribute, scan, and audit all incoming documents.

* Embrace daily multi-tasking including creating and updating spreadsheets as needed.

* Provide seamless and efficient transition between simultaneous special projects while maintaining a high level of professionalism and timely follow-through.

* Maintain confidential files and honor the integrity of information.

* Schedule various meetings and manage calendars with numerous last-minute updates and conflicts.

* Processes all unemployment claims for the company; gather and review pertinent information and provide information to the state in a timely manner.

* Organizes and provides updates to Employee Relations Senior Business Partner on upcoming unemployment hearings.

* Perform all duties as deemed necessary for the success of the department.

Qualifications:

* Strong administrative skills with at least one year working in a clerical capacity.

* Communicate effectively both verbally and written forms.

* Ability to communicate in Spanish preferred.

* Excellent customer service skills and phone etiquette.

* Strong understanding of Microsoft office applications.

* Good organizational skills to function effectively with attention to detail while meeting established deadlines.

* Excellent interpersonal and presentation skills when dealing with business contacts.

* Professional appearance and demeanor a must.

* Ability to enforce the organization's policies, practices, and procedures.