Business Office Director

Love to make a difference in the lives of seniors?

At Solera Senior Living, our communities are built on relationships. We believe when our team members feel supported, valued, and heard, they can do their very best work for our residents. Guided by our Core Values of Compassion, Commitment, Communication, Creativity, and Celebration, we strive to create workplaces where people truly belong.

We are seeking a warm, organized, and service-oriented Business Office Director to oversee the day-to-day administrative and business operations of our community. This role serves as a key resource for team members, residents, families, and leadership by ensuring payroll, onboarding, compliance, records management, and office operations are handled accurately and efficiently.

At Solera, we don't just work in senior living—we build communities where residents and team members feel  leaders are present, supportive, and deeply committed to helping others grow. If you're passionate about people, community, and making a difference every day, we'd love to meet you.

• A growing company with opportunities for career advancement

• Tuition reimbursement to support your professional growth

• Comprehensive medical benefits with discounted gym memberships

• Dental, vision, life, and disability insurance

• 401(k) retirement plan with company match

• Paid holidays and paid time off

• Employee Assistance Program (EAP)

• Perks and employee discount programs

• Supportive, team-oriented workplace culture

• Oversee daily administrative and business office functions to ensure smooth community operations.

• Maintain organized and accurate personnel, resident, and operational records in accordance with company standards and regulatory requirements.

• Serve as a primary resource for team members regarding payroll, onboarding, benefits enrollment, and general employment-related questions.

• Assist with community budgeting, invoice processing, purchasing, and expense tracking as directed by community leadership.

• Ensure confidentiality and security of all residents, team member, and company information.

• Coordinate payroll processing, including reviewing time and attendance records, resolving discrepancies, and submitting payroll information accurately and timely.

• Maintain wage, tax, and employment documentation in accordance with applicable regulations.

• Support workers' compensation administration, unemployment claims, insurance documentation, and other risk management activities.

• Ensure compliance with company policies and applicable federal, state, and local employment regulations.

• Coordinate onboarding activities for new team members, including pre-employment documentation, orientation scheduling, and system access.

• Assist department leaders with recruitment, hiring documentation, and onboarding processes.

• Support employee engagement, recognition, retention initiatives, and community culture programs.

• Coordinate monthly all-team meetings and assist with team communication initiatives.

• Attend daily leadership meetings and contribute to operational planning and communication.

• Support resident and family satisfaction through professional interactions and exceptional customer service.

• Participate in community events, marketing initiatives, and tours as needed.

• Participate in Manager-on-Duty rotations as assigned.

• Perform other duties as assigned by the Executive Director.

• High school diploma or equivalent required; associate's or bachelor's degree in business administration, Accounting, Healthcare Administration, or a related field preferred.

• Minimum two years of experience in business office administration, payroll, accounting, office management, or related administrative leadership role.

• Strong organizational skills with exceptional attention to detail.

• Ability to manage confidential information with professionalism and discretion.

• Proficiency with Microsoft Office and business management software systems.

• Excellent communication, customer service, and interpersonal skills.

• Senior living, assisted living, memory care, skilled nursing, healthcare, hospitality, or long-term care experience.

• Experience with payroll processing and timekeeping systems.

• Experience supporting hourly frontline team members in a regulated environment.

• Experience with UKG, Yardi, or similar workforce management systems.

• Previous supervisory or department leadership experience.