Client Services Coordinator

Overview

Gurstel Law Firm P.C. – Client Services Coordinator

Job Summary:

The Client Services Coordinator is responsible for performing a variety of general legal support tasks. The successful candidate will be a team player, have a high level of attention to detail, strong verbal and written communication skills, and strong computer skills.

• Professional communication skills with the ability to set up repayment plans and document all communication and transactions.
• Time management – manage one’s own time and prioritize a high volume of tasks.
• Excellent verbal and written communication skills - write detailed letters, review reports, communicate effectively with clients, and work files per client and company directives in a professional and thorough manner.
• Clerical – knowledge of administrative and clerical procedures and systems such as word processing; manage files and records, create and send appropriate correspondence and reports both internally and externally; log Client Directives; track client progress as it pertains to recovery goals.
• Customer service – knowledge of principles and processes for providing customer service, including client needs assessment, meeting quality standards for services, and evaluation of client satisfaction.
• Judgment and decision making – recommend suit worthiness on files and ensure compliance with SOPs from a variety of clients; consider costs and benefits of actions and make recommendations for client review.
• Complex problem solving – identify complex problems, review related information to develop and evaluate options, and implement solutions; coordinate with Accounting on cost/payment issues, balance discrepancies, and client invoice questions.
• Tools/Technology
  
  Required:
  
  MS Word, MS Excel, MS Outlook, Word Perfect, copier, fax, and scanner.
• All other duties as may be assigned.

• Adhere to the Firm’s core values:
  Do right, achieve results, maintain integrity.
• College degree in business, Criminal Justice, or related field preferred (experience can be substituted for education).
• Collection law knowledge is helpful.
• Basic knowledge of the legal process and legal documents preferred.
• Ability to multitask and work in a fast-paced environment.
• High level of attention to detail.
• Excellent communication and organizational skills.
• Ability to prioritize deadlines and commitments.
• Self-starter and forward thinker.
• Professional demeanor.
• Experience with Microsoft Office suite, particularly Excel, Word, and Outlook.
• Knowledge of CLS collection software is a plus.
• 75+ WPM typing skills.

• Adaptability: 20%
• Communication
  
  Skills:
  
  20%
• Dependability: 20%
• Initiative: 20%
• Organization
  
  Skills:
  
  20%

This position requires up to 0-5% travel. Travel excludes local commute.

• Medical, Dental, Vision, STD, LTD, Life, Accident, Critical Illness, Long-Term Care, Pet Insurance, 401k, Profit Sharing, and Student Debt Retirement Savings Program.
• Paid Time Off (PTO)/ Paid Holidays

Gurstel Law Firm, P.C. (hereinafter “the Firm”) is a multi-state litigation law firm representing creditors in all aspects of the legal collection process. The Firm is headquartered in Golden Valley, Minnesota with offices in Arizona, California, Iowa, Minnesota, Nebraska, Nevada, Utah, and Wisconsin. Its practice focuses on the development of attorneys’ litigation skills, strategies and industry knowledge.

At Gurstel, we operate on our core values of Doing Right, Achieving Results, and Maintaining our Integrity. We champion diversity and are a fast-paced, enthusiastic group. Our culture is what makes our Firm a fun and rewarding place to work.

EOE - Gurstel Law Firm, P.C. is an Equal Opportunity Employer (M/W/D/V) dedicated to diversity in the workplace and offers a great work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.