Operations Support Specialist, Administrative​/Clerical

Overview

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As an Operations Support Specialist, you will provide a variety of management services essential to the direction and operation of USCIS, assist management in administering policies and procedures, and provide advice and instruction to fellow employees.

• Analyze problems to identify significant factors, gather pertinent data, and recognize solutions;
• Plan and organize work;
• Communicate effectively orally and in writing;
• Compile and update budget data on spreadsheets for budget requests;
• Draft and prepare personnel action requests for hiring managers;
• Track promotion eligibility dates of employees using a database;
• Collect information related to workflow, office procedures, and control systems in support of program evaluations;
• Document the usage of government motor vehicles by employees;
• Respond to routine questions concerning administrative procedures and requirements;
• Partner with managers and employees to resolve clerical/administrative challenges;
• Assist in the facilitation of orientation for new employees;
• Monitor the usage of government motor vehicles by employees for analysis and reporting;
• Recommend solutions to administrative problems;
• Advise office staff on established methods and/or procedures;
• Assist with the facilitation of office seat and telephone service relocation.

GS-05 (3 years of general experience, or a bachelor’s degree):

• Analyze problems to identify significant factors, gather pertinent data, and recognize solutions;
• Plan and organize work;
• Communicate effectively orally and in writing.

GS-07 (1 year of specialized experience, or one year of full‑time graduate education):

• Compile and update budget data on spreadsheets for budget requests;
• Draft and prepare personnel action requests for hiring managers;
• Track promotion eligibility dates of employees using a database;
• Collect information related to workflow, office procedures, and control systems in support of program evaluations;
• Document the usage of government motor vehicles by employees;
• Respond to routine questions concerning administrative procedures and requirements;
• Partner with managers and employees to resolve clerical/administrative challenges.

GS-09 (1 year of specialized experience, or a master’s degree or two years of graduate education):

• Submit requests for personnel actions to be entered into employee records;
• Assist in the facilitation of orientation for new employees;
• Monitor the usage of government motor vehicles by employees for analysis and reporting;
• Recommend solutions to administrative problems;
• Advise office staff on established methods and/or procedures;
• Assist with the facilitation of office seat and telephone service relocation.