Administrative & Franchise Sales Coordinator

Administrative & Franchise Sales Coordinator

Las Vegas, NV

Position Summary:

JAN-PRO of Las Vegas is seeking a bilingual Administrative & Franchise Sales Coordinator to support front-office operations, assist Certified Business Owners (CBOs), and provide administrative support throughout the franchise candidate process. This role is a key point of contact for incoming inquiries and ensures accurate data management, strong communication, and a professional, compliant experience for all candidates and CBOs. This is a frontline support role for someone who thrives in a structured environment, manages details exceptionally well, and communicates with clarity and professionalism.

Key Responsibilities:

Administrative & Front Office Support

• Answer incoming calls, route inquiries, and deliver professional bilingual customer service.
• Support daily office operations including scheduling, filing, scanning, document preparation, and maintaining organized systems.
• Manage calendars, coordinate appointments, and prepare office materials for meetings and trainings.
• Provide administrative support to leadership as needed.

Data Management & Process Support

• Maintain accurate and up-to-date records in CRM systems and internal databases.
• Complete data entry for franchise leads, CBO documentation, onboarding forms, and compliance materials.
• Track lead activity, follow-up schedules, and process milestones for candidates and CBOs.
• Ensure documentation is complete, compliant, and properly organized.

Certified Business Owner (CBO) Assistance

• Assist CBOs with completing required documents, onboarding paperwork, and scheduling trainings.
• Provide bilingual support to ensure CBOs clearly understand processes, expectations, and compliance requirements.
• Coordinate communication between CBOs, operations, and leadership teams.

Franchise Sales Administrative Support

• Schedule discovery calls, schedule and administer franchise presentations (in-person) and candidate follow-ups.
• Prepare FDD documents, sales packets, and presentation materials in accordance with compliance requirements.
• Maintain accurate candidate files and track all disclosure timelines.
• Support candidate visits and ensure a consistent, high-quality experience from initial inquiry to franchise sale.
• Prepare and send Franchise Business Fulfillment Letters to CBOs, ensuring accuracy and timely delivery.

Candidate & Brand Experience

• Serve as a trusted, professional first point of contact for candidates and CBOs.
• Represent the JAN-PRO brand with clarity, integrity, and strong communication.
• Ensure every interaction—phone, email, or in-person—delivers a high-quality, organized experience.

Required Qualifications

• Bilingual (English & Spanish) – required
• Experience in administrative support, customer service, or office coordination
• Strong organization, follow-through, and attention to detail
• Excellent written and verbal communication skills
• Proficiency with CRM systems, Microsoft Office, and basic data entry
• Ability to multitask and manage competing priorities in a fast-paced environment

Preferred Qualifications

• Experience supporting sales teams, franchise operations, or regulated processes
• Familiarity with FDDs, compliance paperwork, or business licensing
• Experience working with entrepreneurs, owner-operators, or small business clients