Business Operations Specialist

We are seeking a highly organized and detail-oriented Business Operations Specialist to keep our Las Vegas operations running smoothly day to day. In this role you will own the accurate, timely processing of HOA compliance, Section 8 compliance, bills, payments, and deposits, while interpreting lease terms and supporting essential office functions.

This is a hands‑on role for someone who takes pride in accuracy, follows through on every task, and treats confidential information with care. You will work cross‑functionally with internal teams to ensure obligations are met on time, exceptions are escalated quickly, and our office is a welcoming, well‑run space.

We are looking for someone who is helpful, trustworthy, and organized, with strong attention to detail and a compliance‑first mindset – a true doer who is looking for more than just a job.

This role is required to work on‑site from our Las Vegas, NV office five days a week.

• HOA Compliance Management
  • Process HOA violations accurately and in a timely manner, adding violations to tenant ledgers with supporting documentation and clear descriptions, including dates and details
  • Dispute violations when applicable
  • Initiate repair requests proactively to prevent repeat violations
  • Set up and maintain recurring HOA payments
  • Obtain and maintain community access as required
• Section 8 Compliance Management
  • Process Section 8 violations
  • Initiate rent increases
  • Process inspection notices
  • Track inspection results
• Bills
  • Process all bills received within 48 hours of arrival
  • Review the “Non‑Processed Bills” queue daily to ensure timely payment execution
  • Use judgment to prioritize urgent bills nearing due dates (e.g., due within 7 days), taking manual action when needed such as phone payments or expedited processing
  • Evaluate when manual payment is required versus Auto‑ML processing
  • Ensure property cards are updated with accurate utility and billing information
  • Track property tax bills to ensure on‑time payment
  • Obtain manager approval for bills over $300
• Understanding of Leases
  • Interpret lease agreements as they relate to utility charges, HOA violations, and tenant responsibilities
• Utility Services
  • Update mailing addresses
  • Get Home
    365 added as authorized representative
• Logging Payments & Deposits
  • Log all check payments in tracking systems (spreadsheet and Google Drive) the same day upon receipt
  • Apply check payments in the portal
  • Complete deposits by end of day (EOD), depositing all processed payments to the respective bank accounts within 24 hours
  • Escalate unapplied checks promptly (e.g., if a check is received Monday and not applied by Thursday, elevate)
  • Escalate unidentified payments immediately to ensure proper allocation
• Office Tasks
  • Open and scan all mail delivered to the Las Vegas office, routing mail and documents to the appropriate team members
  • Receive and manage mail, packages, and deliveries
  • Answer the office doorbell and assist visitors as needed
  • Check the office dropbox twice daily (morning and afternoon)
  • Prepare and send certified mail as required
  • Order groceries and keep the office well maintained
  • Assist with holiday decorations, special events, celebrations, and similar activities