Service Administrator

Job Title:

Service Administrator

Location:

Las Vegas, Nevada

Job Type: Full time

• Direct other administrators, managing their daily duties, providing support and training
• Perform office operations and procedures, including information management such as setting up customers in Servizio and Time & Material Orders, creating jobs from contracts that come in with outages in patrols
• Understand the commission policy and create commission documents for approval
• Maximize office productivity through proficient use of software applications
• Facilitate the flow of information to coordinate business activities from initial customer contact to the Service Operations team
• Review completed maintenance jobs to ensure time & materials transfer to the job order in Netsuite
• Create maintenance and service estimates and proposals
• Set up contract renewals and send them out to representatives
• Post volume and commission
• Gather documents from service technicians, build and create time & material invoices
• Set up maintenance agreements for billing, complete down payment and final billing on services
• Enter invoices in billing portals as required
• Close job orders ensuring 1303 accounts clear correctly, adjusting closing J/E to correct
• Make inventory bin adjustments and journal entries as necessary
• Process credit memos as necessary
• Monthly close down maintenance jobs for expired contracts
• Check for maintenance/extended warranty agreements that did not bill and should have
• Ensure payroll and other pay amounts are calculated correctly
• Create records to ensure completeness, accuracy, and timeliness
• Apply good customer service skills
• Perform receptionist duties, greet customers, and distribute mail
• Perform other functions as necessary or as assigned

Interacts daily with office employees and the field to provide administrative support, discuss and resolve customer issues and business matters. Interacts regularly with customers both in-person and on the telephone to answer questions, resolve issues, and coordinate payment.

• College degree and/or ten years or more of related experience and/or training, or a combination of education, experience and training providing the following:
• Knowledge of Work Processing software, Spreadsheet software, Accounting software, Order Processing systems, Database software, and Contact Management systems
• Ability to communicate in person and electronically

Young Electric Sign Company is an EEO/AA employer. We welcome all qualified jobseekers. Jobseekers will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.