Service Coordinator

Locations

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Las Vegas
5740 Arville St
Suite 212
Las Vegas, NV 89118, USA

Las Vegas
5740 Arville St
Suite 212
Las Vegas, NV 89118, USA

• Turns and Maintenance
• Full-Time
• Requisition #: SERVI
  003798

SUMMARY OF RESPONSIBILITIES

The Service Coordinator plays a key role in supporting service operations, serving as the central administrative link between residents, service teams, and vendors. This role is responsible for scheduling, work order management, vendor coordination, and resident communication to ensure timely and efficient service request completion.

The Service Coordinator works under the direction of the Service Manager and collaborates with Lead Technicians, ensuring that work orders are triaged correctly, residents receive timely updates, and vendors complete services efficiently. This position requires high energy, strong organizational skills, and the ability to handle a large volume of calls and system updates while maintaining excellent resident service.

ESSENTIAL DUTIES

• Coordinate and manage service requests by accurately entering, scheduling, updating, and closing work orders, while assigning technicians and vendors for efficient routing and timely service.
• Serve as the primary point of contact for residents, managing service requests, scheduling, and follow-ups via phone, email, and resident tickets.
• Respond to and manage resident service tickets, addressing resident inquiries, escalating urgent issues, and ensuring timely follow-ups.