Resident Engagement Specialist

Resident Engagement Specialist

National Horizon Real Estate Services, LLC
Location: [Insert Property Name], Las Vegas, Nevada
Employment Type: Full-Time | On-Site
Software: Entrata preferred
Benefits: Medical, dental, vision insurance + paid time off

National Horizon Real Estate Services is seeking a highly organized, service-driven, and resident-focused Resident Engagement Specialist to support the daily experience of community members and assist the Community Business Manager with resident-facing operations.

This role is centered on resident service, renewals, retention, communication, and community engagement
. The Resident Engagement Specialist will help answer resident questions, support office workflow, maintain accurate records, coordinate monthly resident events, and deliver a positive, hospitality-forward experience throughout the community.

This is not a heavy leasing role
. Limited leasing support may be required as needed, but the primary focus is on caring for current residents and supporting smooth day-to-day operations.

• Serve as a primary point of contact for current residents and community members in the office

• Answer resident questions in person, by phone, and by email in a timely, professional, and solutions-focused manner

• Build positive rapport with residents and help create a welcoming, service-oriented office environment

• Support resident issue follow-up by coordinating with maintenance and office team members to ensure timely responses and resolution

• Assist with community notices, resident communication, onboarding touchpoints, and general office correspondence

• Promote resident satisfaction through strong communication, professionalism, and follow-through

• Manage the renewal process from start to finish, including outreach, tracking, follow-up, and completion of required documentation

• Communicate renewal offers clearly and professionally to residents

• Maintain renewal logs, deadlines, and status updates with strong attention to detail

• Support resident retention efforts by identifying service concerns early and helping ensure a positive resident experience

• Assist with move-in and move-out coordination as needed

• Plan, coordinate, and host monthly resident events designed to strengthen community engagement and enhance the resident experience

• Develop event ideas, calendars, flyers, and communication materials in partnership with community leadership

• Coordinate event logistics including supplies, setup, resident outreach, vendor communication, and post-event follow-up

• Track participation, resident feedback, and event effectiveness to support ongoing retention and community-building efforts

• Help create a visible, approachable management presence through consistent resident interaction and thoughtful programming

• Support the Community Business Manager with daily office operations and resident file management

• Maintain accurate resident records, lease documents, ledgers, and compliance-related paperwork

• Assist with scanning, uploading, tracking, and organizing documents in property management systems

• Help ensure files and office records are complete, current, and audit-ready

• Support collection of signatures, notices, and lease-related paperwork

• Assist with reporting, invoice follow-up, and other administrative duties as assigned

• Provide light leasing support when needed, including greeting prospects and answering general availability questions

• Assist with basic tour coverage or application support during peak periods or office coverage needs

• Maintain Fair Housing compliance and professionalism in all prospect and resident interactions

• Minimum of 2 years of experience in multifamily property management, resident services, customer service, hospitality, or administrative support

• Experience with renewals, resident relations, lease administration, or office support strongly preferred

• Individuals with hospitality experience are encouraged to apply

• Entrata experience preferred, but not required

• Strong written and verbal communication skills

• Excellent organization, follow-through, and attention to detail

• Ability to manage multiple priorities in a fast-paced environment

• Working knowledge of Fair Housing and property management professionalism standards

• High school diploma or equivalent required

The ideal candidate is someone who:

• enjoys helping people and solving problems

• knows how to keep a leasing office calm, organized, and professional

• can manage resident communication without dropping the ball

• understands that resident retention is built through trust, consistency, and follow-through

• brings a hospitality mindset to every interaction

At National Horizon, we are focused on strong execution, professional ethics, resident experience, and operational discipline. We believe hospitality is not just a…