Assistant Community Manager

Job Overview: The

Description
Job Overview The Assistant Community Manager is responsible for overseeing daily administrative tasks, resident interactions, and ensuring the community operates smoothly. The role includes conducting regular inspections, addressing resident concerns, managing community communications, assisting with compliance, and supporting the General Manager (GM) with budget items, vendor management, and reporting. The Assistant Community Manager will also manage the community website, ARC and DRC process, architectural and variance requests, and violations, providing high-level customer service and support to residents, vendors, and staff.

Compensation: $25.00 per hour

First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, certifications, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities

• Inspect and document community modifications and violations, ensuring compliance with community guidelines and issuing violations and following through to ensure compliance is met.
• Regularly perform monthly community inspections, ensuring ARC and DRC items are being managed to a high level of upkeep and compliance.
• Ensure all ARC and DRC processes are followed and items are properly documented, uploaded and filed correctly including submissions, all correspondence, letters, DRC packets and minutes.
• Assist residents through the ARC and variance process to ensure clarification and understanding.
• Responsible for communicating Board and DRC decisions and resolutions, as well as following up on compliance and call to hearings.
• Responsible for consistently tracking and documenting the status of all ARC and DRC submissions and requests.
• Assist with administrative tasks including answering phone calls and emails, processing service and architectural requests, payment tracking, and coordinating vendor activities.
• Oversee swim lesson scheduling, processes, and procedures.
• Attend and prepare for meetings, take minutes, organize community events, and manage logistics.
• Handle and manage compliance matters to include delinquencies.
• Manage resident and vendor inquiries with professionalism and ensure timely resolution of concerns.
• Create, distribute, and maintain newsletters, memos, and other community communications to include bill toppers.
• Manage amenity access system, including coordinating Pool  and Transponder systems.
• Support the General Manager in financial reporting, budget items, mailers, Election process, Board packet preparation, vendor management.
• Support the GM with the preparation of reports, proposals, and meeting materials.
• Coordinate and manage electronic filing to include uploading of homeowner’s hard copy files into the Connect portal.
• Ensure proper maintenance and organization of community records and files.
• Act as the backup for front desk operations and customer service responsibilities.
• Assist the office administrator and facility manager when needed.
• Maintain an organized workspace and complete mandatory company training.
• Assist with special projects and other duties as assigned by the GM.
• All other duties as assigned.

Skills And Qualifications

• 3+ years of customer service experience, with preference for HOA or property management background.
• Strong interpersonal and communication skills with the ability to build positive relationships.
• Excellent organizational and time management abilities, able to prioritize tasks effectively.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and willing to learn new software.
• High attention to detail, problem-solving abilities, and conflict resolution skills.
• Ability to work independently and as part of a team to meet deadlines and address issues.
• Valid driver’s license with a clean driving record required.
• Bilingual candidates preferred but not essential.

Education & Experience

• Minimum of a high school diploma or…