Resident Services Administrator

Are you committed to creating experiences that connect people? Do you like building community? Do you want to work in an environment where teams are encouraged to collaborate as #oneteam #onedream? As a part of the learning culture at CCMC, you play a vital role in our commitment to excellence, which is strategically woven into the guiding principles. We are passionate about developing our teams, investing in their growth, and building thriving and vibrant communities that residents are proud to call home.

CCMC is a large-scale community management company with a team dedicated to enhancing the resident experience. We empower our team members for personal and professional success by providing mentoring, development opportunities, and industry certification sponsor ships.
Our comprehensive benefits package includes medical, dental, vision, company-matching 401k contributions, paid vacation, paid holidays, professional education assistance, and more!

At CCMC, we embrace a learning culture and understand that to revolutionize the industry; we must continuously sharpen our skills through professional and personal development.

We are proud to offer industry certifications that support large-scale community management. This benefit is available to full-time team members who choose to advance their career path. In addition, we provide monthly educational classes available both in-person and hybrid, along with access to a wide array of courses through our online learning platform. Knowledge is power, and you hold the key to a bright future!

The CCMC team is dedicated to improve wellbeing within communities.
Home Works is our employee-driven program that partners with charitable organizations across the nation to provide volunteer opportunities to our team. We offer eight hours of paid volunteer time each year to all full-time team members.

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values:
Integrity, Respect, Service and Community.

About the Community:

This established, guard-gated community is distinguished by elegant architecture, mature landscaping, and signature equestrian-inspired design. Its desirable location offers convenient access to shopping, dining, entertainment, and outdoor recreation while providing residents with a private and refined neighborhood setting. The HOA supports community connections and provides residents with access to important association information and resources.

The Resident Services Administrator reports to the Community Manager. The Resident Services Administrator is responsible for the clerical administration for the Community Association. Position is tasked with managing the front desk and seeing to the needs of all visitors and callers.

The Resident Services Administrator will:

• answer incoming calls and greet all persons arriving at the office
• provide relevant information and direct requests or deliver accurate message appropriately
• accept Association payments, process checks for immediate posting and assist membership with payment options/methods
• operate and maintain office equipment to include printers, fax, copier, scanner, telephone and online services
• prepare all outgoing mail or packages & use scales/ postage meters to affix postage, maintain sufficient postage
• open, date stamp, log in, and appropriately disseminate all incoming mail and deliveries
• update and maintain electronic lot files and other community documents
• update community resident email address list and add to Constant Contact on a monthly basis
• maintain a variety of association forms including welcome information
• track inventory, maintain and order office supplies
• ensure appropriate Homeowner Files, Documents and Accounting files are processed and stored for proper retention online or hard copy, as appropriate
• participate in community events and meetings as needed
• prepare and distribute periodic reports as assigned
• track expenses, organize and process receipts for financial statement accruals
• perform community lot audit

The ideal…