Impact Manager

Position Summary

The Impact Manager provides operational and administrative support across Miracle Flights' Impact Division, ensuring communications, mission outreach, conferences, community engagement activities, and departmental operations are executed efficiently, consistently, and in alignment with organizational priorities.

Working closely with the Chief of Impact, Director of Communications, and Director of Outreach, this position coordinates projects, manages departmental logistics, maintains operational systems, and supports cross-functional initiatives that strengthen the organization's visibility, Healthcare Referral Ecosystem, and Family Experience.

Serving as the operational backbone of the Impact Division, the Impact Manager develops and maintains the systems, resources, and workflows that enable the division to operate efficiently while providing exceptional service to internal and external stakeholders.

Provide operational and administrative support that enables the Impact Division to execute its strategic priorities efficiently and effectively.

Responsibilities include:

• Coordinate calendars, including meetings, events and scheduling for the Impact Division.
• Prepare meeting agendas, presentations, reports, and other departmental materials.
• Coordinate contracts, invoices, purchase requests, expense reports, and vendor documentation.
• Maintain departmental files, shared resources, including inventory and administrative reporting.
• Develop and maintain operational systems that improve efficiency, organization, and continuity across the Impact Division.

Coordinate logistics that support Miracle Flights' participation in conferences, beneficiary partnerships, community engagement opportunities, and other non-Miracle Flights-hosted events.

Responsibilities include:

• Coordinate conference registrations, travel arrangements, lodging, and event logistics.
• Manage conference planning timelines, task lists, and event preparation schedules.
• Coordinate shipment of outreach materials, booth displays, promotional items, and printed collateral.
• Prepare conference materials, presentation packets, and supporting resources.
• Coordinate post-event follow-up activities and documentation.
• Maintain the annual calendar of conferences, community engagement opportunities, and external events.

Support the execution of Miracle Flights' communications and marketing initiatives through effective project coordination and operational management.

Responsibilities include:

• Coordinate communications calendars, production schedules, and campaign timelines.
• Provide support with communications tools and resources, as necessary.
• Schedule social media content across organizational channels.
• Maintain media lists, editorial calendars, communications assets, and digital resource libraries.
• Coordinate photography, videography, printing, and creative vendor requests.

Support the Mission Outreach function through operational coordination and administrative assistance.

Responsibilities include:

• Prepare outreach materials, presentations, and educational resources.
• Maintain inventories of outreach collateral and promotional materials.
• Coordinate professional association memberships, conference registrations, and speaking opportunity logistics.
• Assist with CRM data management, reporting, and documentation.
• Support outreach reporting and operational projects as assigned.
• Coordinate shipment of outreach materials to healthcare partners and conferences.

Coordinate projects that support collaboration across the Impact Division and the organization.

Responsibilities…