Office Coordinator - Collections​/Recovery

Overview:

This position provides a wide variety of administrative and staff support services. Performs office work directly related to HOA collection. Will assist with all aspects of the collection process, including answering the phone, correspondence and completing workflows.

This position provides a wide variety of administrative and staff support services. Performs office work directly related to HOA collection. Will assist with all aspects of the collection process, including answering the phone, correspondence and completing workflows.

$19-$20 per hour First Service Residential will compensate the successful candidate per the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

• Ensures telephone calls are answered professionally, and messages are handled courteously, accurately and in a timely manner.
• Processes correspondence in accordance to company policies and procedures.
• Prepares, generates, and maintains reports as required.
• Completes assigned workflows in compliance with company policies and procedures.
• Process payment plans as requested, ensuring accuracy and adherence to guidelines
• Conduct business with a high standard of personal, professional and ethical conduct.
• Perform or assist with operational tasks to support workflow and meet deadlines.
• Participate in meetings, communicate issues, obtain necessary approvals, and resolve problems.
• Maintain up-to-date knowledge of applicable requirement, policies, and regulatory guidelines.
• All other duties as assigned.

• Good written and verbal communication skills.
• Adhere to required deadlines and demonstrate effective time management.
• Foster cooperation and work well within a team environment.
• Complete company training as assigned.
• Be punctual for work and meetings; maintain excellent attendance.
• Track time as required by company standards.
• Maintain an organized workspace and adhere to the company’s Standards of Operation and all policies.
• Attend all mandatory company functions.
• Maintain reliable transportation.
• Demonstrate strong problem-solving and organizational skills.
• Ability to draft correspondence and respond to inquiries.
• Resolve client concerns effectively and independently.
• Proficient with computer programs, including Microsoft Office.
• Ability to independently prioritize daily workload.

• Position involves sitting, standing and/or movement throughout the day. Must be able to transport oneself within the office.
• Duties will involve stooping, bending, lifting, grasping, pushing, pulling, or otherwise moving objects weighing as much as 25 lbs. This type of activity may occur several times throughout the day.
• Must be able to sit for extended periods of time
• Must have finger dexterity for typing/using a keyboard
• Must be able to hear in order to receive telephone calls and voice mail messages

• Professional indoor office environment.
• Full time position:
  Typical schedule, Monday through Friday, 8:00 a.m. – 5:00 p.m., unless otherwise specified;
  Schedule subject to change based on business needs.
• Overtime will be required from time to time.
• Consistent and regular attendance required.

Reasonable accommodations may be made for individuals with disabilities. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Las Vegas, NV

Monday to Friday 8am - 5pm

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of…