Operations Sr Business Analyst

About Us

Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

The Operations Sr. Business Analyst will serve as a key contributor to the organization’s strategic transformation efforts. The Analyst will play a critical role in translating business requirements into system capabilities, ensuring that new tools and platforms are purpose-built to support evolving operational models. This includes conducting gap analyses, defining functional specifications which represent Operations' business needs, and supporting end-to-end development and implementation efforts.

The role will work closely with Operations leaders and cross-functional teams to translate business objectives into actionable operational plans. This includes participation in gathering technical requirements, designing data flows, managing design decisions process and supporting data-driven insights and structured methodologies.

This position will support our Event & Exhibit Services team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be located in or around any of the following locations:

• Dallas, TX

• Orlando, FL

• Las Vegas, NV

• Devise and evaluate methods for collecting data regarding process and operations.

• Gather and analyze data related to internal benchmarking against industry standards.

• Support process design efforts and workflow documentation.

• Convert complex data and findings into understandable reports.

• Present findings to executives/stakeholders, to enable better-informed decisions about operations improvement efforts.

• Maintain clear knowledge of Freeman’s enterprise and branch operations environments

• Work with management to identify business needs, challenges and opportunities. Maintain familiarity with the Operations roadmap and provide support in future business planning.

• Other duties as assigned.

• Bachelors degree in relevant field.

• 10+ years in operational analysis, process improvement, enterprise transformation or relevant experience, in a multi-project environment.

• Knowledge of up-to-date process development methods and technologies.

• Proven verbal and written communication skills.

• Demonstrated ability to maximize impact, maintain interest, and establish a rapport with the audience when conveying information.

• Experienced in managing multiple training team activities.

• Possesses the business acumen to understand business implications of decisions.

• Experience in curriculum development and/or instructional design.

• Knowledge and experience in implementation and operation of a Learning Management System.

Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance

• Tuition Reimbursement

• Paid Parental Leave

• Life, Accident and Disability

• Retirement with Company Match

• Paid Time Off

At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristics protected by federal, state or local laws.