Coordinator, Airport Customer Experience Compliance

Coordinator, Airport Customer Experience Compliance

Responsible for advancing station success in the Airport organization through performance reviews, station interactions, and other engagements. This role is a part of the compliance team within our Airports organization.

What you'll do:

• Ensure stations meet all Local, Federal, and Corporate mandates, regulations, and corporate directives.
• Maintain detailed records and present discrepancies to station leadership or escalate issues to headquarters as necessary.
• Investigate irregularities and interface with both regulatory agencies and internal subject matter experts.
• Oversee Dangerous Goods regulations, hazardous waste storage and handling procedures, FAA, TSA, DOT, and FDA regulations, Environmental, Safety, Security, and OSHA regulations, Compliance for above/below the wing operations including Business Partner Operations Review, Internal Control standards to ensure the safeguarding of company assets and maintain a financially fit station.
• Conduct effective compliance reviews and proactively identify, investigate, and resolve areas of concern GSE and Facility preventative maintenance.
• Interact with American Airlines leadership and outside regulatory agencies.

All you'll need for success:

• Minimum Qualifications:
• High School diploma or GED equivalency
• Leadership with practical coaching experience
• Ability to work varying hours and shifts to meet business requirements and workload demand
• Preferred Qualifications:
• Bachelor's Degree in related field
• Customer service experience
• Skills, Licenses &
  
  Certifications:
• Applicable valid driver's license as required by local authorities
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Intermediate to advanced knowledge of computer experience in Excel, Word, and Power Point
• Satisfactory completion of written test
• Excellent interpersonal skills
• Ability to accomplish multiple tasks within a limited timeframe
• Ability to work independently and make sound decisions using individual judgment

What you'll get:

• Travel Perks:
  Reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits:
  
  Access to health, dental, prescription, and vision benefits on day one, plus virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs:
  Tools, resources, and support to help you be the best version of yourself.
• 401(k) Program:
  Available upon hire with employer contributions after one year.
• Additional Benefits:
  Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Feel free to be yourself at American Airlines. From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines.