Associate Process Manager

Summary

Supports process improvement and scheduling while driving the creation, standardization, and maintenance of documentation to enhance operational efficiency while building upon foundational skills in project management.

• Assist with conducting process improvement initiatives to increase efficiency, standardization, streamline work, and reduce waste.
• Partner with manger to build schedules, track dependencies and status, ensuring they are maintained and adjusted.
• Assist in writing documentation, process walkthroughs, maintaining SDLC methodologies, and improving departmental processes.
• Contribute to process improvement by standardizing templates and documentation practices in tools like Confluence, Jira, and Test Rail from Director’s plan.
• Ability to manage multiple tasks simultaneously and adapt to shifting priorities.
• Interest in developing skills in project management and process improvement.

• Core Skills
  • Attention to Detail – ensuring accuracy in documentation, schedules, and process updates.
  • Communication (Written & Verbal) – clear documentation, status updates, and collaboration.
  • Analytical Thinking – ability to identify inefficiencies, gather feedback, and suggest improvements.
  • Adaptability & Flexibility – comfortable with shifting project needs, tools, and priorities.
  • Organization & Time Management – ability to prioritize, handle multiple tasks, and adjust to changing priorities.
  • Problem-Solving – contributing to solutions for workflow bottlenecks or process gaps.
• Technical/Tool Knowledge
  • Project & Task Tracking Tools – basic to intermediate use of Jira (or similar tools like Asana, Trello, MS Project).
  • Documentation Tools – Confluence, Google Workspace, MS Office (especially Excel/Word), Test Rail (or similar).
  • Scheduling & Tracking – understanding task dependencies, timelines, and milestone tracking.
  • Workflow/Methodologies – awareness of SDLC, Agile/Scrum, or Waterfall basics.
  • Template & Standardization Practices – ability to apply consistency in formatting, process docs, and reporting.
• Foundational Knowledge
  • Project Management Fundamentals – exposure to PM principles (scope, timeline, resources, risk).
  • Change Management Awareness – understanding how process changes affect teams and work output.

• 3+ years in a Quality Assurance Lead or Game Production position.
• Strong proficiency with productivity tools (e.g., Microsoft Office, Google Workspace, Confluence) and project management software (e.g., Jira or MS Project).
• Excellent writing and documentation skills.
• Excellent organizational and time-management skills with a keen attention to detail.

• Excellent understanding of Development and QA process, tools, and practices.
• Experience working in fast-paced or cross-functional team environments.
• Familiarity with project management methodologies (Agile, Waterfall, or hybrid).

As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform their essential job functions, and receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.