Specialist - Meetings & Social Groups

Position Overview

The Specialist
- Events for Meetings & Social Groups (M+SG) serves as the critical front-end and back-end support hub for the Event Management team. This specialist role owns the lead intake and qualification funnel for all event inquiries in the hotel's unique venues and commands the post-event financial reconciliation process. The Specialist applies deep institutional knowledge of the property’s systems, venue capabilities, and business rules to build the foundational framework for events before handoff to an Event Manager and ensures revenue integrity upon their conclusion.

The Specialist
- Events for Meetings & Social Groups (M+SG) serves as the critical front-end and back-end support hub for the Event Management team. This specialist role owns the lead intake and qualification funnel for all event inquiries in the hotel's unique venues and commands the post-event financial reconciliation process. The Specialist applies deep institutional knowledge of the property’s systems, venue capabilities, and business rules to build the foundational framework for events before handoff to an Event Manager and ensures revenue integrity upon their conclusion.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

• Serve as the primary intake and qualification specialist for all M+SG business, analyzing inbound leads to strategically determining the service path (M+SG, Group Sales, or other entities) and converting qualified opportunities.
• Construct the foundational framework for events by building complex master accounts, establishing room blocks, and structuring billing pathways within the resort’s systems, ensuring a seamless transition to the assigned Event Manager.
• Own and complete post-event financial lifecycle, performing comprehensive audits, executing all reconciliation and closing procedures for master accounts, and ensuring an accurate accounting to the Incentive Team to pay out Service Charges/Administrative Fees.
• Develop and maintain strategic partnerships with key operational departments, leveraging deep institutional knowledge to proactively solve challenges and optimize event processes for spaces outside the primary convention center.
• Act as the subject matter expert for event billing and system architecture, providing critical support to Event Managers and resolving financial inquiries from internal partners and clients to ensure satisfaction and revenue integrity.
• Execute designated end-to-end event programs, managing smaller-scale corporate, tradeshow, and social events from initial inquiry through final billing.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High school diploma or equivalent.
• Must be able to obtain and maintain any certification or license, as required by law or policy.
• 2 years of experience in food and beverage preferred.
• 2 years of experience in a hospitality services position
• Working knowledge of Microsoft Office, LMS, EBMS, Microsoft Dynamics CRM, and Social Tables.
• Working knowledge of MICE industry.
• 1-year prior experience in groups or hotel hospitality preferred.
• Demonstrated experience in event planning and/or administrative support is preferred.
• Working knowledge of various food service styles preferred.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Must be able

• Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts
• Ability for prolonged periods of time to walk, stand, stretch, bend, and kneel
• Work in a fast-paced and busy environment
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke